# Eric Dardet > Senior Product Manager @ Symmetric Health Solutions | ex-Microsoft Location: San Francisco Bay Area, United States Profile: https://flows.cv/ericdardet Customer-obsessed product leader with 8 years of experience. Proven success launching zero-to-one apps across enterprise and public-sector contexts. Excels at building AI-powered products, at customer-facing delivery, and as a turnaround leader. ## Work Experience ### Senior Product Manager @ Symmetric Health Solutions Jan 2025 – Present | San Francisco Bay Area ### Product Manager II @ Microsoft Jan 2021 – Jan 2025 | San Francisco Bay Area Artificial Intelligence Powered Products • Led the buildout of a Large Language Model (LLM) chatbot to facilitate post-disaster resource discovery (food banks, shelters, etc.). Implemented retrieval-augmented generation (RAG) utilizing a Feeding America food bank’s database, and agentic capabilities utilizing Copilot Studio & Dynamics 365. Minimized scope drift through stakeholder follow-ups, ensuring on-time launch in a resource-constrained setting. Enterprise Products • Led the turnaround of a call center software buildout, resulting in $2M implementation and $700M product sales. Established release rhythms & scope control, and successfully replaced legacy systems, leading to a 40% decrease in post-call handling times and a 10 point increase to the customer’s Net Promoter Score (NPS). Won award for exceptional impact, selected from a pool of ~300 candidates. Data Analytics & Architecture • Led cost containment initiative for 10+ state nutrition programs serving 1M beneficiaries/month. Directed a team of 10+ senior devs & designers to implement a pricing rules engine with stage-gated workflows on Databricks (10+ features / 100+ user stories). Authored 20+ reports to recoup overpayments, leading to reduced program costs by $8M/year. Drove discovery & alignment across 90+ stakeholders including state agencies, tribal agencies and vendors. ### Product Manager – Healthcare focus @ Microsoft Jan 2019 – Jan 2021 | Los Angeles, California, United States • Directed technical strategy and implementation for a US state government’s COVID-19 contact tracing web app (team of 10+ devs) for 1,500 contact tracers monitoring a population of ~8M residents. • Co-authored a packaged vaccine registration & administration solution, and launched the site in 6 states. • Shipped a return-to-work health attestation app in one 3 week sprint for a national supermarket chain. ### Product Manager – Supply Chain focus @ Microsoft Jan 2018 – Jan 2019 | Los Angeles, California, United States • Built prototypes & demos for supply chain management apps that drove $10M implementation and $1M/year recurring revenue. Utilized rapid development tools (such as Power Apps) to demonstrate feasibility of Microsoft products for performing demand planning, shipment planning, and global capacity constraint optimization. • Ran user research workshops & user acceptance testing for cross-functional teams in 5 countries, aligning executive-level stakeholders (VPs, directors, and managers) across supply chain, sales, master data, and IT departments. Discovered top needs and implemented feedback to improve customer satisfaction scores (CSAT) by +19 pts (from 62% to 81%) in a quarter. ### Product Manager – Finance focus @ Microsoft Jan 2017 – Jan 2018 | Dallas, Texas, United States • Guided customers through user acceptance testing (UAT) and 100+ end-to-end test scenarios, assuring quality. Served as an English-Spanish interpreter for the customer team. • Launched an HR community site connecting 2000+ new hires with early-in-career mentors. ### Summer Analyst – Americas Cash Management Operations @ Morgan Stanley Jan 2016 – Jan 2016 | New York City • Automated liquidity reporting for 500+ bank accounts, improving compliance and reducing processing time. • Mitigated regulatory risks in a know-your-customer (KYC) process handling 1000+ daily account openings. • Led digital transformation of 5+ internal SharePoint sites for global team usage. • Created a procedure guide for “black swan” events impacting org-wide duties. • Onboarded 4 new full-time employees, including training on duties and internal systems. ### Summer Business Analyst @ V2A – Vision to Action Strategic Management Consultants Jan 2015 – Jan 2015 | San Juan, Puerto Rico • Processed 200MB+ of data outputs from enterprise servers utilizing Excel and consolidated them into functional reports. • Analyzed division-wide sales figures and credit scores to create ~10 tiered customizable reports for the client’s top management. • Shadowed the client’s sales division to map their business processes and compiled 20+ efficiency-increasing opportunities into actionable reports. • Demonstrated the end product and key findings to the client’s President & top management. ### Service and Operations Summer Intern @ Integration Technologies Corp. (Intech) Jan 2014 – Jan 2014 | San Juan, Puerto Rico • Researched and implemented 2 webservers (an Application Performance Manager & a Syslog manager) to minimize downtime in a client’s online and telephony services. • Set up and documented software for 5 dashboards displaying real-time reports on firm-wide employee productivity. • Served as project manager for the projects mentioned above, documenting progress and managing relationship with software vendors. ### Information Technology Summer Intern @ Truenorth Corporation Jan 2014 – Jan 2014 | San Juan, Puerto Rico Configured and installed 550+ network switches and 50+ wireless Access Points (APs) to fulfill a contract with Puerto Rico’s Department of Education involving the setup and maintenance of network equipment. ### Digital Designer @ Pink Rhino Jan 2011 – Jan 2013 | San Juan, Puerto Rico Designed graphical artwork for online promotions, elements for the store website, and physical sizing tags utilizing Adobe Photoshop. ### Computer Repair Technician @ TECHFORCE PR Jan 2011 – Jan 2011 | San Juan, Puerto Rico Repaired 50+ Apple & PC computers and mobile devices, and aided in Return-To-Vendor warranty services to 10+ vendors. ## Education ### Bachelor of Science - BS in Economics, Major: Operations Information & Decisions, Concentration: Information Systems The Wharton School ### Summer Business Institute Stanford University ### High School Diploma Colegio San Ignacio de Loyola ## Contact & Social - LinkedIn: https://linkedin.com/in/ericdardet --- Source: https://flows.cv/ericdardet JSON Resume: https://flows.cv/ericdardet/resume.json Last updated: 2026-04-08