Created an endpoint to expose Query Plans with Koa; designed a modal with React that displays it in both raw text format and a summarized graph representation of the plan’s contents.

Integrated in GQL development environment to reveal insight on how to optimize subgraph designs for better performance.

Provided technical support for UC Berkeley students’ Wi-Fi connections, software/OS problems, hardware components, and

Utilized ServiceNow to create tickets comprised of a summary of services to the customer, a detailed explanation of the

Converted two APIs from using the older WCF REST framework to the modern and faster gRPC framework that greatly increased read speeds by 500% and write speeds by 200%, resulting in increased reliability for Azure.

Utilized Protocol Buffers and gRPC libraries to implement the gRPC Server as well as a Client for testing. Established secure communication using server-side certificates created with openSSL.

Automated the complex decision-tree refund workflow for a fast and user oriented eligibility checker that potentially reduces customer support costs by 17.6% for 3000+ YTD cases.

Communicated with and encouraged feedback with the customer operations team to enhance the design and establish clear expectations.