# Erick P.

> Software Engineer @ Reddit

Location: Berkeley, California, United States
Profile: https://flows.cv/erickp

## Work Experience
### Software Engineer @ Reddit, Inc.
Jan 2023 – Present | California, United States

### Software Engineer Intern @ Reddit, Inc.
Jan 2022 – Jan 2022 | San Francisco, California, United States
- Developed an interactive visualization tool for GraphQL Federation Query Plans as part of the GraphQL team. 
- Created an endpoint to expose Query Plans with Koa; designed a modal with React that displays it in both raw text format and a summarized graph representation of the plan’s contents.
- Integrated in GQL development environment to reveal insight on how to optimize subgraph designs for better performance.

### Student Technology Consultant @ Student Technology Services
Jan 2019 – Jan 2022 | Berkeley
- Awards: 
   "The Real CS" for providing excellent customer service.
   "Tech Whisperer" for demonstrating excellent technical ability.
   "Good Vibes" for facilitating a friendly atmosphere for my coworkers.
   "Dreamwork" for fostering an inclusive and welcoming environment for the team. 
   "Life of the Party" for facilitating a positive environment for my team.

- Provided technical support for UC Berkeley students’ Wi-Fi connections, software/OS problems, hardware components, and
Berkeley account password recoveries via in-person locations, Zoom, and phone line.

- Utilized ServiceNow to create tickets comprised of a summary of services to the customer, a detailed explanation of the
solution for internal use, and any follow-ups for complex cases.

### Software Engineer Intern @ Microsoft
Jan 2021 – Jan 2021 | Sunnyvale, California, United States
• Developed the foundation of a gRPC-based communication system as part of Azure Hybrid Networking.

• Converted two APIs from using the older WCF REST framework to the modern and faster gRPC framework that greatly increased read speeds by 500% and write speeds by 200%, resulting in increased reliability for Azure.

• Utilized Protocol Buffers and gRPC libraries to implement the gRPC Server as well as a Client for testing. Established secure communication using server-side certificates created with openSSL.

### Software Engineer Intern @ SurveyMonkey
Jan 2020 – Jan 2020 | San Mateo, California, United States
• Developed a Python-based refund eligibility checker for customers subscribed to SurveyMonkey’s paid plans as part of the Customer Success Engineering team.

• Automated the complex decision-tree refund workflow for a fast and user oriented eligibility checker that potentially reduces customer support costs by 17.6% for 3000+ YTD cases.

• Communicated with and encouraged feedback with the customer operations team to enhance the design and establish clear expectations.

### Data 8 Tutor (CS 370) @ University of California, Berkeley
Jan 2020 – Jan 2020 | Berkeley, California, United States
- Tutored students in one-on-one sessions for Data 8 - Foundations of Data Science.

- Utilized adaptive methods in computer science teaching pedagogy such as pre and post assessments, weekly feedback, and acknowledging students' unique needs.

### Student Library Assistant @ UC Berkeley Library
Jan 2019 – Jan 2019 | Richmond, California
- Retrieved books from multiple buildings in a timely manner to meet daily deadlines.

- Sorted, shelved, and verified various library materials to ensure proper ordering and placement.

- Inspected library material to search for damage or wearing.


## Education
### Bachelor of Arts - BA in Data Science, Computer Science Minor
University of California, Berkeley
Jan 2017 – Jan 2022


## Contact & Social
- LinkedIn: https://linkedin.com/in/erickpena99

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Source: https://flows.cv/erickp
JSON Resume: https://flows.cv/erickp/resume.json
Last updated: 2026-03-22