TDR Explorer is the premier English language website (based in Tokyo, Japan) dedicated to providing the most up-to-date news, trip planning, videos and podcasts about Theme Parks and leisure travel across Asia.

Developing a scalable, omnichannel strategy including merchandising, subscriptions, gamification, voice and chat applications to improve customer engagement and retention.

Working with a cross functional team of UX designers, content designers, marketing and engineering on business development opportunities to grow the site.

Provided program management leadership and operational support throughout AWS focused on scaling a design team while improving communication, onboarding and streamlining the design processes. Facilitated design reviews for AWS teams throughout multiple stages of development while documenting feedback and approvals.

Drive design programs to focus on delivering high quality designs and content by acting as a liaison between design and cross-functional product development teams while managing the design lifecycle.

Manage design operations including design tools administration, establishing processes to maximize efficiencies and standards, monitoring team health and resource allocation to ensure timelines and business objectives are met.

• Established processes to maximize efficiencies and documentation standards for all enhancements.

• Managed the design lifecycle including work intake requests, design reviews, retrospectives with key stakeholders and delivery of final assets.

• Supported team research efforts by recruiting participants, scheduling interviews, collecting data, processing participant compensation and organizing finding/nuggets into a team wiki.

• Supported teams focused on product improvements, subscriptions and design systems.

Identified and coordinated the interdependencies among stakeholders and across projects, products and other important strategic initiatives for Macys.com and Macy’s iOS and Android apps.

Managed multiple concurrent OmniChannel projects including subscription, SEO, product selection, logistics and marketing site enhancements across the Macys.com website, mobile apps and CMS engines. Responsible for training development and mentoring of the Enhancement Associate Producers.

Responsible for managing multiple concurrent OmniChannel projects including SEO, product selection, logistics and marketing site enhancements across the Macys.com website, mobile app and CMS engines.