# Erick Peisker > Design Ops & Product Management Location: San Francisco, California, United States Profile: https://flows.cv/erickpeisker I'm passionate about creating digital products. I offer my background in end-to-end production, creative management, and project management. I build teams that collaborate with cross-functional teams at all levels to ensure high quality products. With an eye to detail and process I develop logical and well-organized approaches to managing projects and processes to expedite deliverables, and drive successful marketing. Core Competencies: • Product Management • Agile /Scrum Methodology • Mobile App Development • Interactive Projects • Website Production • Managing External Vendors • Process Mapping • Story Boarding • Wireframing • Project Management • Scheduling • Technical Writing & Editing skills • Video Game Development • Casual / Social Games • Mobile Game Development Additional skills: • Guest/Customer Service Leadership • Event Management • Executive Administrative Support • Sales • Corporate Training ## Work Experience ### Product Manager @ TDR Explorer Jan 2018 – Present | Tokyo, Japan TDR Explorer is the premier English language website (based in Tokyo, Japan) dedicated to providing the most up-to-date news, trip planning, videos and podcasts about Theme Parks and leisure travel across Asia. Developing a scalable, omnichannel strategy including merchandising, subscriptions, gamification, voice and chat applications to improve customer engagement and retention. Working with a cross functional team of UX designers, content designers, marketing and engineering on business development opportunities to grow the site. ### Sr. UX Program Manager @ Amazon Web Services (AWS) Jan 2021 – Jan 2023 | Palo Alto, California, United States Provided program management leadership and operational support throughout AWS focused on scaling a design team while improving communication, onboarding and streamlining the design processes. Facilitated design reviews for AWS teams throughout multiple stages of development while documenting feedback and approvals. ### Sr. Design Program Manager @ Intuit Jan 2019 – Jan 2021 | Mountain View, CA Drive design programs to focus on delivering high quality designs and content by acting as a liaison between design and cross-functional product development teams while managing the design lifecycle. Manage design operations including design tools administration, establishing processes to maximize efficiencies and standards, monitoring team health and resource allocation to ensure timelines and business objectives are met. • Established processes to maximize efficiencies and documentation standards for all enhancements. • Managed the design lifecycle including work intake requests, design reviews, retrospectives with key stakeholders and delivery of final assets. • Supported team research efforts by recruiting participants, scheduling interviews, collecting data, processing participant compensation and organizing finding/nuggets into a team wiki. • Supported teams focused on product improvements, subscriptions and design systems. ### Lead Producer - Product Enhancements (Program Manager) @ Macys.com Jan 2017 – Jan 2019 | San Francisco, CA Identified and coordinated the interdependencies among stakeholders and across projects, products and other important strategic initiatives for Macys.com and Macy’s iOS and Android apps. Managed multiple concurrent OmniChannel projects including subscription, SEO, product selection, logistics and marketing site enhancements across the Macys.com website, mobile apps and CMS engines. Responsible for training development and mentoring of the Enhancement Associate Producers. ### Associate Producer/Producer - Product Enhancements (Project Manager) @ Macys.com Jan 2014 – Jan 2017 | San Francisco, California Responsible for managing multiple concurrent OmniChannel projects including SEO, product selection, logistics and marketing site enhancements across the Macys.com website, mobile app and CMS engines. ### Interim Product Manager - SEO @ Macys.com Jan 2016 – Jan 2016 | San Francisco Bay Area Responsible for managing product lifecycle and scope by ensuring on time delivery of key SEO code improvements. Migration of 3,000+ Search Landing Pages drove sales upwards of $1.5MM/Month, improved user experience, and lead to a conversion rate of +20% YOY with an improved sales per session rate of +7% YOY. ### Production Coordinator / Associate Producer (Product Owner & Scrum Master) @ Disney Interactive Jan 2012 – Jan 2014 | Glendale, California Coordinated development efforts for Disney MMO and Apps. Managed project planning, support and communicated priorities to cross-functional teams that included artists, engineers, business analysts, and executives. Teams focused on improved personalization and experiences to drive subscriptions. Titles Include: Club Penguin Mobile, Puffle Wilds & Unannounced Disney MMO ### Production Coordinator @ Disney Interactive Jan 2011 – Jan 2012 | North Hollywood, CA Assisted production development and R&D efforts for multiple Disney MMO Virtual Worlds. Provided Executive Administrative support to five vice presidents and multiple production teams focused on building Disney's next MMO experience. Also planned, coordinated, and facilitated large-scale corporate events, meetings, and brainstorm sessions. ### Product Manager - Store Development & Operations @ Pacific Package & Concierge Jan 2009 – Jan 2010 | Mission Viejo, CA Researched and developed new services, subscriptions and the product mix while serving as a liaison between the owner and vendors for a new concept store. ### Associate Product Manager - Trip Development @ Adventures by Disney Jan 2008 – Jan 2009 | Burbank, CA Developed several new group guided family vacations to various domestic and international destinations with a magical Disney touch. Managed product lifecycle and trip scope by working with senior leadership and third party vendors. ## Education ### Product Management Certification in Product Management Product School ### Mobile Application Development/ Agile Project Management UC Irvine ### AS in Business Management / Real Estate Irvine Valley College ### Post Grad in French Studies University of Central Florida ### BA in Foreign Language Combination University of Central Florida ## Contact & Social - LinkedIn: https://www.linkedin.com/in/erickpeisker --- Source: https://flows.cv/erickpeisker JSON Resume: https://flows.cv/erickpeisker/resume.json Last updated: 2026-04-07