• Built an agentic AI platform for B2B teams that turns conversations into real execution across email, phone, and SMS, automating workflows via third-party integrations.

• Architected AI-powered web interfaces and workflows used by 2,000+ users, accelerating revenue growth by shipping scalable, modular features end-to-end.

• Led the shift from Q&A to agentic execution, developing a custom AI agent framework with tool calling, structured workflows, and API integrations, expanding platform capabilities by 50%+.

• Shipped a multi-format knowledge platform (ingestion + rich metadata) and improved RAG retrieval workflows for faster, more accurate, context-aware answers.

• Designed and implemented a real-time AI phone assistant using Twilio WebSockets / Media Streams, supporting 3,000+ concurrent voice interactions with low-latency streaming and real-time AI responses.

• Supported production infrastructure on Kubernetes (EKS) leveraging ArgoCD for continuous deployment, autoscaling, and rollback automation to ensure high availability and reliability.

• Developed and deployed Python-based microservices and applications using major frameworks such as Django and FastAPI, with AWS, ensuring low latency, high availability, and scalability for a suite of healthcare applications.

• Spearheaded the development of a serverless event-driven pipeline for OCR of incoming patient referrals, achieving ~98% accuracy. Reduced manual processing time by 99.95%, cutting patient onboarding time from 72 hours to 2 minutes, while increasing staff efficiency by 150%.

• Engineered a conversational AI agent using LLMs, generative AI, and advanced RAG techniques, streamlining medical coding and provider credential verification. Reduced medical coding errors by 60% and sped up provider credential verification by 90%.

• Designed and implemented RESTful APIs, ensuring secure and scalable data exchange with seamless integration across microservices and client applications.

• Architected and managed AWS cloud infrastructure, prioritizing performance, security, and compliance.