• Built an agentic AI platform for B2B teams that turns conversations into real execution across email, phone, and SMS, automating workflows via third-party integrations.
• Architected AI-powered web interfaces and workflows used by 2,000+ users, accelerating revenue growth by shipping scalable, modular features end-to-end.
• Led the shift from Q&A to agentic execution, developing a custom AI agent framework with tool calling, structured workflows, and API integrations, expanding platform capabilities by 50%+.
• Shipped a multi-format knowledge platform (ingestion + rich metadata) and improved RAG retrieval workflows for faster, more accurate, context-aware answers.
• Designed and implemented a real-time AI phone assistant using Twilio WebSockets / Media Streams, supporting 3,000+ concurrent voice interactions with low-latency streaming and real-time AI responses.
• Supported production infrastructure on Kubernetes (EKS) leveraging ArgoCD for continuous deployment, autoscaling, and rollback automation to ensure high availability and reliability.