I led a significant transformation in our product development process by introducing industry best practices in design thinking and user-centered design, resulting in a marked improvement in our product design maturity.
Played a pivotal role in strategically integrating UX research and design within our B2B2C structure, emphasizing the importance of understanding user needs and measuring outcomes as a fundamental aspect of our business approach.
Successfully delivered an industry-leading partner acquisition, onboarding, and point-of-sale experience for solar and clean energy home improvement channels.
Provided leadership by managing a dedicated team of designers and overseeing the evolution of our process and operations. This fostered a culture of continuous improvement and quality in our execution.