Project Planning and Execution -

• Develop and drive the execution of program plans and roadmaps for project initiatives.

• Oversee the completion of projects to ensure they are managed to plan.

• Manage the two-week Agile sprint process, including running planning meetings, demos, and retros, and ensuring tasks are tracked updated.

• Partner with program leads to develop a change management strategy.

• Create and manage a roadmap of upcoming product features.

• Partner with projects leads to build out product adoption strategy.

• Ensure new branding is reflected on all product surfaces and documentation.

Process and Documentation -

• Develop and optimize team processes to ensure efficiencies.

• Implement improvements based on retrospective feedback, continuously iterating to enhance program processes.

Create and maintain a comprehensive repository for all project-related assets, artifacts, and documentation.

Communication and Reporting -

• Facilitate open communication and collaboration with Core Data UX leads and the broader team.

• Develop team communications and run ongoing meetings (e.g., weekly syncs and bi-weekly sprint reviews).

• Develop and deliver status reports and presentations on adoption, engagement, sprint highlights, impact, risks, and progress against KPIs.

• Drive the definition and measurement of new metrics related to specific product features.

Stakeholder Alignment -

• Partner with program leads to build out adoption strategies for key products and tools.

• Manage alignment on new features and program updates updates with cross-functional partners.

Leading the Enterprise Design effort at a FAANG company, comprised of 10 UX designers across 3 mission critical programs. Engaging the team in a cross functional collaborative approach to drive UX project tracking that aligns with Product roadmaps, identifying and improving design ops processes, and supporting and protecting the design team while they deliver their best work.

Highlights -

• Rapidly became familiar with the team’s use of Asana and successfully identified process improvements and mentored the team around linking tasks to projects and portfolios that resulted in reduced task duplication and overall better task management.

• Successfully created a new process for generating meeting notes that saved 5+ hours per week. By utilizing the in-house meeting tool’s recording and transcribing features, and internal AI tools, the process also resulted in the notes being much more accurate.

• Facilitated a series of retrospective team meetings to better understand how the team feels about specific projects and processes they should pause/continue/start, along with learning more about the team in general.

Promoted to Senior Manager to lead the UX design operations effort for the Fleet Vehicle Management programs. In addition, I managed five customer-focused UX cross-functional teams delivering experiences for the Fleet Vehicle Service program.

HIGHLIGHTS -

• Led design ops to streamline workflows and enhance design standards across cross-functional teams, achieving near 100% reduction in design flaws through improved design/engineering handoff.

• Launched Figma file structure and design pattern governance, boosting file access and team collaboration.

• Managed UX teams to deliver fleet management software, facilitate team meetings, drive decisions, and manage resources and budgets.

• Partnered with UX and research ops to conduct user testing, gathering insights to define project requirements and set design metrics aligned with client needs.

• Collaborated with product owners to refine development roadmaps, integrating research, testing, and design approval processes.

• Provided stakeholders with design project updates using Jira, Confluence, and Asana, ensuring risk management and transparency of project timelines.

As the first UX Program Manager for the Innovation Team, I defined the design ops environment and led 3 UX cross-functional teams delivering best-of-class mobile experiences for a new mobile app that targeted a new customer base for the bank.

HIGHLIGHTS -

• Established first design ops policies and standards, introducing design handoff and change management processes that streamlined UX file sharing and version control via a Confluence-based system.

• Facilitated a 2-year UX accessibility initiative, collaborating with designers, product managers, internal A11Y SMEs, and 3rd-party testers to define UX scope, schedule tests, and implement mitigation plans.

• Applied Agile frameworks (Scrum and Kanban) to manage UX backlog and align with the product roadmap, leading daily stand-ups, sprint planning, and retrospectives to drive data-informed product design.

As the sole UX Design Producer, I spearheaded cross-functional design operations for a startup SaaS company, driving the development of cloud-based project management and communication software that enabled seamless collaboration for end users.

HIGHLIGHTS -

• Gathered and analyzed user feedback and feature requests, integrating design solutions into the product backlog and refining strategic roadmaps to align with customer expectations.

• Developed standardized processes for tracking and prioritizing design features and system enhancements, ensuring a clear and organized backlog.

• Applied Agile and Lean methodologies to optimize workflows for collaborative prototype testing and product demonstrations, boosting efficiency and cross-functional collaboration.