# Eric Weasner > Senior UX Program Manager | UX Design Ops | Cross Functional Team Leadership | CSM | CAPM Location: San Francisco Bay Area, United States Profile: https://flows.cv/ericweasner Hello, I am an accomplished Senior UX Design Program Manager with 12 years of experience supporting people-centered, mission driven brands. I am known for driving UX design ops efficiencies by creating, implementing and optimizing processes and policies, as well as leading UX cross-functional design teams in crafting delightful customer experiences. I am a dedicated and highly organized Agile servant leader who skillfully leads project teams in achieving their goals in fast-paced environments. A dedicated problem solver, I take pride in my ability to evaluate and adapt to unexpected issues in the UX production process. I know how to keep a cool head in high-stress environments, which helps me identify solutions and guide my team to success. Being a servant leader, my dedication to UX cross functional teams has consistently proven my value to the organizations I’ve worked with. Whether streamlining workflows or implementing new UX processes, I am known for my positive and solution-driven mindset. At both Rivian and Wells Fargo, I demonstrated this by establishing and implementing new design ops processes including a design handoff procedure that drastically reduced flaws in the engineering stage, improving the overall quality of our products and delivery to the end customer. My passion for delivering seamless and delightful user experiences stem from my fascination with high performance vehicles. There’s no better feeling than buckling in for a track day in a car that seems to know exactly what you want it to do, and I want customers to feel the same delight and intuitiveness when they access a program I’ve produced. Connect with me here on LinkedIn to learn more about how I can apply my diverse skill sets to provide an intuitive and satisfying experience for your key stakeholders. CORE COMPETENCIES - - UX Design Program & Project Management - UX Design Operations - Leading Cross-Functional UX Teams - Agile Frameworks(Scrum & Kanban) - Collaborative Problem Solving - Coaching & Mentoring BEHAVIORAL COMPETENCIES - - Inclusive Servant Leadership (Fosters trust and inclusivity and guides teams toward shared goals) - User-Centered Thinking (Advocates for user needs to drive meaningful design decisions) - Strategic Alignment (Ensures UX strategy aligns with business goals and roadmaps) - Adaptability (Navigates Agile environments and adapts to evolving project needs) - Continuous Improvement (Enhances team dynamics and processes for optimal outcomes) ## Work Experience ### UX Project Manager at Google @ Brilliant Muse Jan 2026 – Present | SF Bay Area Project Planning and Execution - - Develop and drive the execution of program plans and roadmaps for project initiatives. - Oversee the completion of projects to ensure they are managed to plan. - Manage the two-week Agile sprint process, including running planning meetings, demos, and retros, and ensuring tasks are tracked updated. - Partner with program leads to develop a change management strategy. - Create and manage a roadmap of upcoming product features. - Partner with projects leads to build out product adoption strategy. - Ensure new branding is reflected on all product surfaces and documentation. Process and Documentation - - Develop and optimize team processes to ensure efficiencies. - Implement improvements based on retrospective feedback, continuously iterating to enhance program processes. Create and maintain a comprehensive repository for all project-related assets, artifacts, and documentation. Communication and Reporting - - Facilitate open communication and collaboration with Core Data UX leads and the broader team. - Develop team communications and run ongoing meetings (e.g., weekly syncs and bi-weekly sprint reviews). - Develop and deliver status reports and presentations on adoption, engagement, sprint highlights, impact, risks, and progress against KPIs. - Drive the definition and measurement of new metrics related to specific product features. Stakeholder Alignment - - Partner with program leads to build out adoption strategies for key products and tools. - Manage alignment on new features and program updates updates with cross-functional partners. ### Senior UX Design Program Manager @ Punchcut Jan 2025 – Jan 2025 | SF Bay Area Leading the Enterprise Design effort at a FAANG company, comprised of 10 UX designers across 3 mission critical programs. Engaging the team in a cross functional collaborative approach to drive UX project tracking that aligns with Product roadmaps, identifying and improving design ops processes, and supporting and protecting the design team while they deliver their best work. Highlights - • Rapidly became familiar with the team’s use of Asana and successfully identified process improvements and mentored the team around linking tasks to projects and portfolios that resulted in reduced task duplication and overall better task management. • Successfully created a new process for generating meeting notes that saved 5+ hours per week. By utilizing the in-house meeting tool’s recording and transcribing features, and internal AI tools, the process also resulted in the notes being much more accurate. • Facilitated a series of retrospective team meetings to better understand how the team feels about specific projects and processes they should pause/continue/start, along with learning more about the team in general. ### Senior Manager - UX Design Production @ Rivian Jan 2020 – Jan 2023 | Palo Alto, California, United States Promoted to Senior Manager to lead the UX design operations effort for the Fleet Vehicle Management programs. In addition, I managed five customer-focused UX cross-functional teams delivering experiences for the Fleet Vehicle Service program. HIGHLIGHTS - - Led design ops to streamline workflows and enhance design standards across cross-functional teams, achieving near 100% reduction in design flaws through improved design/engineering handoff. - Launched Figma file structure and design pattern governance, boosting file access and team collaboration. - Managed UX teams to deliver fleet management software, facilitate team meetings, drive decisions, and manage resources and budgets. - Partnered with UX and research ops to conduct user testing, gathering insights to define project requirements and set design metrics aligned with client needs. - Collaborated with product owners to refine development roadmaps, integrating research, testing, and design approval processes. - Provided stakeholders with design project updates using Jira, Confluence, and Asana, ensuring risk management and transparency of project timelines. ### UX Design Program Manager @ Wells Fargo Jan 2017 – Jan 2020 | San Francisco, California, United States As the first UX Program Manager for the Innovation Team, I defined the design ops environment and led 3 UX cross-functional teams delivering best-of-class mobile experiences for a new mobile app that targeted a new customer base for the bank. HIGHLIGHTS - - Established first design ops policies and standards, introducing design handoff and change management processes that streamlined UX file sharing and version control via a Confluence-based system. - Facilitated a 2-year UX accessibility initiative, collaborating with designers, product managers, internal A11Y SMEs, and 3rd-party testers to define UX scope, schedule tests, and implement mitigation plans. - Applied Agile frameworks (Scrum and Kanban) to manage UX backlog and align with the product roadmap, leading daily stand-ups, sprint planning, and retrospectives to drive data-informed product design. ### UX Design Producer @ Samepage Jan 2015 – Jan 2016 | San Jose, California, United States As the sole UX Design Producer, I spearheaded cross-functional design operations for a startup SaaS company, driving the development of cloud-based project management and communication software that enabled seamless collaboration for end users. HIGHLIGHTS - - Gathered and analyzed user feedback and feature requests, integrating design solutions into the product backlog and refining strategic roadmaps to align with customer expectations. - Developed standardized processes for tracking and prioritizing design features and system enhancements, ensuring a clear and organized backlog. - Applied Agile and Lean methodologies to optimize workflows for collaborative prototype testing and product demonstrations, boosting efficiency and cross-functional collaboration. ### Scrum Master @ The Gap Jan 2015 – Jan 2015 | San Francisco, California, United States I was brought on to lead an Agile transition for the IT Systems team in designing and delivering a new POS system, infrastructure, and hardware for retail locations as part of a larger company wide integrated Agile transformation effort. HIGHLIGHTS - - Trained cross-functional product development and engineering teams on Agile frameworks, instilling best practices for enhanced collaboration and efficiency. - Led sprint planning and backlog refinement, coordinating team efforts through daily stand-ups and retrospectives to maintain momentum and clear communication. - Eliminated procedural bottlenecks in infrastructure development by spearheading a two-month transition from Scrum to Kanban, significantly boosting team productivity and morale. ### UX Design Producer | Scrum Master @ PayPal Jan 2012 – Jan 2015 | San Jose, CA 95131 In addition to my primary role as UX Design Producer, I volunteered to become the team’s first certified Scrum Master, leading Agile practices and training following a company-wide Agile transformation. HIGHLIGHTS - - Led cross-functional design teams to enhance customer-facing experiences on mobile and desktop applications, fostering a positive UX culture by aligning product roadmaps with engineering timelines. - Introduced design ops processes to build a unified UX, product, and engineering team, significantly improving communication, collaboration, and UX design implementation. - Managed all Scrum ceremonies, maintained transparency with regular status updates, and mitigated risks to ensure timely feature delivery aligned with customer needs. - Managed the i18n effort for the Merchant Portal website. This included directly interfacing with the internal tool (Pisces) for uploading content for translation, and working closely with in-country content teams to deliver localization tasks on time. ## Education ### Bachelor of Business Administration in Information Resource Management (MIS) San José State University ## Contact & Social - LinkedIn: https://linkedin.com/in/ericweasner --- Source: https://flows.cv/ericweasner JSON Resume: https://flows.cv/ericweasner/resume.json Last updated: 2026-04-13