Led design of agentic AI features including Prioritizer, Forecaster, and the Ask Fletch assistant — transforming noisy threat data into clear, prioritized actions for security teams.

Co-led user research with Product, establishing a “Visionary Program” gathering direct customer feedback to guide feature development and product improvements.

Led and mentored a small design team across product and brand, shaping intuitive, intelligent experiences that solved real customer problems while elevating Fletch’s visibility and consideration in the market.

Scaled the design team 3x during rapid company growth, championing a culture centered on innovation, craftsmanship, and empathy.

Led a comprehensive rebrand, fostering collaboration among cross-functional stakeholders and agency partners.

Spearheaded dedicated UX research and knowledge management, enabling continuous learning and sharing.

Drove the evolution of the design language, strategically aligning Product and Brand.

Collaborated to establish a cross-functional design systems team, improving product consistency and team efficiency by 20%.