# Erin Devine > Product Growth Leader Location: San Francisco, California, United States Profile: https://flows.cv/erindevine Experienced product leader with a demonstrated history of solving ambiguous problems through product, people, and process. Leads strategy with metrics-driven, analytical approach and ruthless prioritizing. Customer-obsessed, with a services background, and uniquely manage cross-functional teams to holistically address customer needs. ## Work Experience ### Product Management Consultant @ Homecare Homebase Jan 2025 – Present | San Francisco, California, United States Partnering with Homecare Homebase to modernize and optimize clinician scheduling tools that support home health and hospice providers. Focused on aligning product strategy with HCHB’s mission to empower caregivers, improve patient outcomes, and streamline operations for practices serving vulnerable populations. ### Founding Member @ Dreamers & Doers® Jan 2015 – Present | New York, United States Dreamers & Doers® is an award-winning community and agile PR team amplifying extraordinary entrepreneurial women. 💫 ### Founding Technical Growth Product Manager @ Legion Health Jan 2025 – Jan 2025 | San Francisco Bay Area HIRING PRACTICES: - Legion Health only emails from legion.health or legionhealth.com email addresses - We do not meet on Teams - We will never ask for social security number or for money World-class psychiatry enabled by AI and covered by insurance. Backed by Y Combinator. ### Founder @ Stealth Mode Jan 2024 – Jan 2025 | San Francisco, California, United States ### Senior Product Manager, Growth, QuickPay + Transaction Management @ ProducePay Jan 2023 – Jan 2024 | Las Vegas, Nevada, United States * Led a team of 40 engineers and 2 PMs to build a 0-1 payment processing and tracking platform MVP. * Collaborated with leaders across all departments like Legal, Marketing, Sales, Support, Finance, and Operations to design and train teams on new system. * Launched core payment processing and tracking system, digitizing payments management for the first time in company history aiding a $60M Series D funding round. * Instituted financial and order record-keeping protocols, enhancing transparency and compliance. * Established ProducePay’s first dashboard managing revenue and fulfillment. ### Senior Product Manager @ Promenade Group Jan 2022 – Jan 2023 | Remote * Developed a product metrics-driven strategy, built a user research discipline for the product team, and reduced technical maintenance + engineering complexity by 50%. ### Product Management Consultant @ Default Jan 2022 – Jan 2023 | Remote * Supported the founding team in finding PMF and promoting sustainable growth. ### Product Manager, Retention @ BetterHelp.com Jan 2022 – Jan 2022 | Mountain View, California, United States * Improved internal tool speed by 2X and Customer Support productivity by 16%. * Streamlined agent workflows, maintaining SLA amidst an 84% increase in tickets. * Boosted user retention with customer-facing feature testing. ### Senior Product Manager, New Customer Acquisition + Engagement @ Prosper Marketplace Jan 2021 – Jan 2022 | San Francisco, California, United States * Increased monthly new revenue by 10% with landing page + funnel A/B testing. * Launched a new partner channel, boosting channel monthly new revenue by 21%. * Led Marketing, Engineering, and Design teams to list on page 1 of search results from unlisted in search. ### Product Manager, New Customer Acquisition + Engagement @ Prosper Marketplace Jan 2020 – Jan 2022 | San Francisco, California, United States ### Head of Innovation @ Apollo Jan 2020 – Jan 2020 | San Francisco Bay Area * Led company pivot, setting strategic vision and managing MVP development. * Launched new company-wide strategic forum, State of the Customer. ### Senior Program Manager, Online Customer Success @ Apollo Jan 2019 – Jan 2020 | San Francisco Bay Area * Hired a new team, built new proactive customer success processes, and led the release of a new Knowledge Base to support scalable and self-service onboarding to increase product adoption and revenue retention at Apollo. ### Sr. Manager, Ecosystem Enablement and Customer Marketing @ WorkSpan Jan 2019 – Jan 2019 | San Francisco Bay Area * Created the first standardized customer enablement platform for our growing customer base. Hired and managed 1 talented enablement associate to develop standardized knowledge base guides (hosted in Zendesk + Wistia). After validating positive impact of standardized materials, built the first online enablement course for new customers on Skilljar. ### Senior Program Manager, Onboarding + Customer Experience @ Apollo Jan 2018 – Jan 2019 | San Francisco Bay Area Increased in-app chrome extension activation by 30% and developed personalized onboarding automation system with design and engineering teams. Product managed in-app customer journey development, chrome extension, standardized process materials for Customer Success team, and automated personalized onboarding v1.0 for Apollo's 500+ SMB - Ent customer base. Built out customer segmentation-ready database for automation in SFDC. Brought customer health metrics into CRM for customer health scoring (product usage, frequency, and NPS data) powered by Segment <> SFDC, Zendesk <> SFDC, Pendo <> SFDC, and GainSight <> SFDC. ### Senior Customer Success Manager @ Apollo Jan 2017 – Jan 2018 | San Francisco Bay Area Managed ~200 top tier clients (out of 500 customers and helped hire and train our first Director of Success and 5 more success managers. Expanded key customers 10X and codesigned and trained on success process with Success Director. Product Managed customer lifecycle, customer outreaches, and knowledge base. Wrote, produced, and edited tutorial videos. Hosted customer mass training webinars. ### Customer Success Manager @ Apollo Jan 2016 – Jan 2017 | San Francisco Managed first 100-400 customers with one customer success counterpart with onboarding services and live chat support services (out of intercom and Salesforce). Established first onboarding process (in Google Slides and Salesforce) and developed the first customer success process playbook. Wrote 223 help center articles to scale out support efforts. Wrote, edited, and produced tutorial videos (hosted in Wistia). ### Cofounder and CEO @ Emense Jan 2013 – Jan 2016 | New York, New York In 2 years, raised over $6MM for startup clients with branding and communication services. Clients spanned nonprofit, tech, food, fashion, design, finance, and CPG industries. Additionally, cofounded ThreadFarer, on demand business apparel, as CMO, which reached the final round at ERA (Entrepreneurs Roundtable) in 2015. Check out our 3 most-needed kits: identity, communication, and funding at http://emense.is./ ### Growth Account Manager @ Eligible Inc Jan 2016 – Jan 2016 | Brooklyn, NY Manage 200 customer accounts, a book of business worth $4MM, to optimize conversion, integration, and best use of Eligible products. ### Executive Assistant to the CEO @ Eligible Inc Jan 2015 – Jan 2016 | Brooklyn, NY Assisted Founder & CEO, Katelyn Gleason, to drive her every-day efforts and manage company initiatives and operations. ### Freelance Designer @ Propoint Jan 2015 – Jan 2015 | New York, NY For clients including Facebook, Google, LogMeIn, al tayer, and more, designed internal and external sales and marketing presentations. • Facebook small businesses customer pamphlet • al tayer internal and pitch presentations • Sales presentation LogMeIn ### Freelance Creative & Designer @ Simply Erin Jan 2013 – Jan 2013 Freelance design and creative for large and small companies and nonprofits. • Red Bull Soccer Team web marketing • Lincoln Center invitation and signage design for shows and special events • Unleashed NY Women’s empowerment nonprofit re-brand and event design: New brand language, slogan, symbols, core graphics, sponsorship booklet design and production, fundraiser invitations and collateral, t-shirts for all program participants • Creative Directed and designed packaging and website for Fiona’s Favorites, gourmet dog treats • Creative directed and designed hair product packaging for Professional Salon Solutions. ### Designer @ GUILD Jan 2012 – Jan 2013 | Brooklyn, NY Designer in 15 person creative team that made brand experiences for clients including Nike, Martha Stewart, Adidas, TED Active, Target, Acne, and SXSW. • Experiential, 3-D and 2-D Design • Designed retail spaces, storefronts, tradeshow booths, concert and conference installations, promotional events, exhibits, posters, signage, vinyl signage and wraps • In-House Needs: designed client presentations, capabilities deck, instructional installation construction manuals, and interior office graphics, photographed and photo-edited company work • Promoted to lead designer on TEDActive exhibit with Lincoln Motor Company ### Intern @ Catherine Malandrino Jan 2012 – Jan 2012 3 month internship with French-American luxury fashion brand as a design and PR intern. Designer & Photo-Editor • Website content management and design • Product and model photoshoot assistant and editing • Designed and updated Run of Show Public Relations • Managed Public Relations operations, garment leasing, and communication for a portion of internship • Trained new Public Relations hire • New York Fashion week team member ### Intern @ Design Resource Center Jan 2008 – Jan 2008 | Naperville, IL Documented a history of pro-bono projects, participated in naming new products for Home Depot, and prepared maquettes for client presentations. ### Intern @ WallaceChurch Jan 2007 – Jan 2007 | New York, NY Updated client database and participated in preparing client presentations. ## Education ### Bachelor of Fine Arts (BFA) in Communications Design Syracuse University ### Neuqua Valley High School ## Contact & Social - LinkedIn: https://linkedin.com/in/emenseerin - Website: https://www.simplyerin.com/ --- Source: https://flows.cv/erindevine JSON Resume: https://flows.cv/erindevine/resume.json Last updated: 2026-04-05