Leading design for a next-generation mobile benefits platform, defining a unified experience across coverage, claims, and payments. Focused on enabling self-service, improving task completion, and reducing customer support dependency through clear system design, AI-assisted guidance, and scalable interaction patterns.

Led design integration of three legacy platforms into a unified virtual care experience serving millions of members.

• Defined frameworks to consolidate fragmented workflows, improving clarity and engagement.

• Advanced the conversational Health Assistant, enabling guided self-service and reducing reliance on call centers.

• Facilitated cross-team workshops, integrating feedback to improve accessibility compliance and early engagement flows.

• Optimized navigation and enrollment to increase task completion and member trust.

Founding design hire on the digital team, leading the replatform of Obama.org and related initiatives.

• Built scalable IA with sitemaps, content models, and taxonomy structures to align key programs.

• Partnered with engineers and PMs to reorganize content in a new CMS, enabling future storytelling and scalability.

Served on the internal SaaS platform team, leading design system refresh and enterprise product design.

• Led a multi-year refresh of the design system, setting visual direction and ensuring adoption across the platform.

• Guided a team of designers to establish new foundations, streamline collaboration, and transition the org from Sketch to Figma.

• Partnered with product and engineering to deliver next-gen enterprise features, balancing usability with large-scale performance needs.

Contributed to the modernization of retail pharmacy’s first large-scale computer system.

• Delivered pixel-perfect UIs and prototypes for prescription workflows.

• Participated in advisory research sessions and usability studies.

• Co-led blueprinting exercises to align designers across domains.