I led the design team behind the entire employee journey at Meta, from recruitment, onboarding, to career development and performance evaluation. Through close collaboration with stakeholders across the company, we created people-centered products that transformed complex processes into seamless interactions for employees, managers, HR teams, and recruiting teams. Over the years, we streamlined employee journeys by consolidating disconnected products and reducing surfaces. Most recently, we pioneered an AI-first vision for the recruiting product ecosystem, revolutionizing how Meta connected with and evaluated talent.

Led the creation and evolution of ServiceNow's Conversational AI platform, empowering customers to automate employee support using chatbots

Created an experience strategy and vision, crafted guiding principles, and led cross-team collaboration to deliver chatbot builder/admin experiences

Owned the end-to-end design process for a suite of financial data analytics products and transformed its information architecture and user experience, garnering exceptional client feedback

Built a design team from 1 to 5 and established UX design and established research practices to guide product development

Led field research in stores to observe phone purchase and activation process

Designed an innovative online appointment booking tool and supported implementation