# Erin Yu

> Product Design Leader | Conversational AI, Design Strategy

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/erinyu

## Work Experience
### Director, Product Design | Founding Designer @ Neuron7.ai
Jan 2025 – Present | San Francisco Bay Area

### Product Design Manager @ Meta
Jan 2022 – Jan 2025 | Menlo Park, California, United States
I led the design team behind the entire employee journey at Meta, from recruitment, onboarding, to career development and performance evaluation. Through close collaboration with stakeholders across the company, we created people-centered products that transformed complex processes into seamless interactions for employees, managers, HR teams, and recruiting teams. Over the years, we streamlined employee journeys by consolidating disconnected products and reducing surfaces. Most recently, we pioneered an AI-first vision for the recruiting product ecosystem, revolutionizing how Meta connected with and evaluated talent.

### Manager, Product Design @ ServiceNow
Jan 2019 – Jan 2021 | Santa Clara, California, United States
Led the creation and evolution of ServiceNow's Conversational AI platform, empowering customers to automate employee support using chatbots	
Created an experience strategy and vision, crafted guiding principles, and led cross-team collaboration to deliver chatbot builder/admin experiences

### UX Manager, PriceMetrix @ McKinsey & Company
Jan 2014 – Jan 2019 | Toronto, Canada Area
Owned the end-to-end design process for a suite of financial data analytics products and transformed its information architecture and user experience, garnering exceptional client feedback
Built a design team from 1 to 5 and established UX design and established research practices to guide product development

### Senior User Experience Lead @ TELUS
Jan 2014 – Jan 2014 | Toronto
Led field research in stores to observe phone purchase and activation process
Designed an innovative online appointment booking tool and supported implementation

### UX Lead, Mobile @ CIBC
Jan 2011 – Jan 2014 | Toronto, Canada Area
- Led a team to design Canada’s first mobile banking app and received exceptional customer feedback and accolades from Forrester Research
- Drove collaboration between Product, a 3rd party development team, and UX to deliver Mobile Banking on iOS and Android platforms
- Led numerous usability studies to inform other design teams and provided recommendations

### Lead Interaction Designer @ the Fluid Project
Jan 2007 – Jan 2011 | Toronto, Canada Area
- CollectionSpace: Designed an open-source Collection Management System for small to medium-sized museums across North America and Europe. Facilitated participatory requirement gathering workshops with museum professionals
- The Fluid Project: Led a team of designers and researchers to plan and conduct field research, run remote synthesis sessions, and produce personas

### Graduate Student @ University of Toronto
Jan 2008 – Jan 2011
Master of Applied Science, Interactive Media Lab, Mechanical & Industrial Engineering

Thesis: User-Centered Design and Evaluation of a Smarter Information System for ED Physicians

Recipient, CAS Research Fellowship, IBM Centre for Advanced Studies, 2009 - 2010

### Mobile User Interface Design @ Nokia
Jan 2005 – Jan 2007 | Montreal, Canada Area
Designed mobile Instant Messaging and Presence Service (IMPS) that predates the explosion of smartphones. Produced UI requirements and guidelines for each device, portal, and telco

### Simulation Analyst @ Walt Disney Imagineering
Jan 2005 – Jan 2005 | Orlando, Florida Area
Developed and validated baseline model for Space Mountain’s transfer table simulation in AutoMod to determine its impact on the ride’s hourly capacity


## Education
### Master of Applied Science (MASc) in Industrial Engineering - Human Computer Interaction
University of Toronto

### Bachelor of Applied Science (BASc) in Systems Design Engineering - Human Computer Interaction
University of Waterloo


## Contact & Social
- LinkedIn: https://linkedin.com/in/erinyux

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Source: https://flows.cv/erinyu
JSON Resume: https://flows.cv/erinyu/resume.json
Last updated: 2026-04-05