# Esther Hyejin Chung > Product Designer | AI: ASR, NLP, Gen-AI Products | Design Mentor Location: San Francisco Bay Area, United States Profile: https://flows.cv/estherhyejinchung šŸ¼ I am a multidisciplinary Product Designer with hands-on experience leading and delivering 0 ā†’ 1 and 1 ā†’ N products, programs, and services to increase accessibility, equity, and engagement in various industries, including artificial intelligence (AI), healthcare, education, and government. I pride myself on being a generalist and a systems thinker. šŸ¦œ I am a polyglot, a speaker of multiple languages with professional fluency in Spanish, Korean, and English. šŸ¦»šŸ½ I led design at Rev for six teams working on making natural language processing (NLP) and automatic speech recognition (ASR) accessible for all. ## Work Experience ### Senior Product Designer @ Omada Health Jan 2024 ā€“ Present | San Francisco, California, United States Omada Health is a virtual-first healthcare provider that delivers personalized interventions for pre-diabetes, diabetes, hypertension and musculoskeletal issues to nurture lifelong health. Omada achieves long-term health improvements by combining the latest clinical protocols and breakthrough behavior science. ### Service Design Consultant @ SPUR Jan 2023 ā€“ Jan 2025 | San Francisco, California, United States The San Francisco Bay Area Planning and Urban Research Association is a nonprofit public policy organization that brings people together from across the political spectrum to develop solutions to cities' big problems. The decisions that shape housing, transportation, land use, economics, food access, sustainability, and resilience significantly impact peopleā€™s lives. We practice urban policy, developing and advocating for ideas and reforms to bring about systems change. ### Founding Product Designer @ InSummary Jan 2023 ā€“ Jan 2024 | San Francisco, California, United States InSummary's mission is to maximize visibility and alignment for the benefit of executives, teams, and the organization. We are committed to empowering leaders with critical visibility to help their people and organizations run at their best. InSummary provides AI-driven insights for strategic decisions while respecting privacy and promoting transparency. Our platform analyzes employee work patterns across popular tools like Outlook, Asana, Gmail, Slack, MS Teams, and Jira to provide real-time insights that help organizations make data-driven decisions. Co-founder, Joel Susal, was Rev's Head of Product for AI (my prior employer) & Dolby's Director of Augmented & Virtual Reality. ### Lead Product Designer @ Rev Jan 2022 ā€“ Jan 2023 | San Francisco, California, United States Rev helps people understand the human voice using the world's best automatic speech recognition (ASR) and natural language processing (NLP). Our speech-to-text services provide captions, transcripts, and subtitles with unmatched speed, accuracy, and affordability - we make every word actionable and accessible. I lead product design on our B2B2C products & services, from discovery to launch, for six teams: Legal, Growth/Video, Editors, Partnerships/Integrations, A.I Platform, and Revver Experience/Marketplace. 0ā†’1: Legal (entire vertical), Vimeo Integration (largest deal in Rev's history), Marketplace Segmentation, Conversational AI (Chatbot: Prompt Engineering & Generative AI using GPT-4 and 3), NLP in Editors. Nā†’1: Customer and Marketplace Editors (transcription, subtitle, & captions), Voice User Interface (VUI), Billing & Payments, and internal dashboards for Ops and admin. I closely partner with product leads, tech leads, engineering directors, speech scientists, and Ops directors to define a long-term and short-term strategy to serve our users while achieving business goals. ### Partnerships & DEI Manager (OpenIDEO) @ Reimagine Jan 2019 ā€“ Jan 2021 | San Francisco, California, United States Reimagine is a nonprofit that address the inequities surrounding how we live and die. In 2019, we hosted more than 250 experiences all around the Bay Area, from the California Academy of Sciences, The Punchline, the Boys and Girls Club, the Mezzanine, the Contemporary Jewish Museum, The Asian Art Museum, The SF Libraries, The Walt Disney Museum, community centers, art galleries, churches, temples, parks, bars, concert venues, and more. Skills: Growth Strategy, Program Management, Process Improvement, Partnerships, Event Management, Outreach, Diversity, Equity and Inclusion Integration, Social Impact, CSR ### Service Designer @ East Bay Agency for Children Jan 2016 ā€“ Jan 2019 | Oakland, California, United States EBAC serves children and communities disproportionately impacted by poverty, violence, marginalization, loss of loved ones, and other forms of trauma through a comprehensive continuum of services designed to reduce the incidence and impact of adverse experiences resulting in immediate and long-term life improvement for children and their families. Co-designed and launched Medi-Cal's dental pilot, DentiCal, with the Alameda County Public Health Department. DentiCal provided easier access to dental care for 15.3 million Californians (40% of the state's population). Led strategy for outreach, training partnerships, dentist onboarding, and continuity of care CRM HIPAA compliant products and services. Skills: Service Design, Service Optimization, Product Management, Product Strategy, Product Launch, Cross-functional Team Leadership, Partnerships Growth ### Community Resources Program Manager @ East Bay Agency for Children Jan 2016 ā€“ Jan 2017 East Bay Agency for Childrenā€™s Family Resource Center connects families to vital public benefits and safety net services, including: ā€¢Healthcare insurance, Medi-Cal, and Denti-Cal enrollment and retention ā€¢Application assistance for CalFresh (food stamps), CalWorks, Social Security, In-Home Support Services, and OUSD Enrollment. ā€¢Legal workshops in partnership with Centro Legal de la Raza, Causa Justa (Just Cause), and East Bay Community Law Center. ā€¢Information and referrals for child support, child care, housing, and mental health services. ā€¢Case management partnership with SSA ā€¢Emergency food and clothing ā€¢Translation and interpretation Skills: Service Design, Process Improvement, Service Optimization, Program Management, Program Development, Volunteer Coordination, Stakeholder Engagement, Lead Presentations & Workshops ### Outreach & Partnerships Strategist @ Alameda County Community Food Bank Jan 2014 ā€“ Jan 2016 | Oakland, California, United States ACCFB provides food to 1 in 5 Alameda County residents. ACCFB passionately pursues a hunger-free community. There is an irrefutable connection between hunger and health. Our work brings together healthcare and hunger-relief efforts as natural allies for a healthier, more nourished community. ## Education ### Master of Fine Arts - MFA (Incomplete) in Fine and Studio Arts Hongik University ### B.A (Double) in Political Theory and Constitutional Democracy ; Social Relations and Policy Michigan State University James Madison College ### Korean Studies Yonsei University ### International Baccalaureate in Arts and Sciences in Honors Program American School of Guatemala ## Contact & Social - LinkedIn: https://linkedin.com/in/estherhchung - Portfolio: https://www.ehc.design/ --- Source: https://flows.cv/estherhyejinchung JSON Resume: https://flows.cv/estherhyejinchung/resume.json Last updated: 2026-03-25