# Esther Kuan

> Product & Operations | Building a community matcha app 🍵 | Process, systems, and user insights

Location: United States, United States
Profile: https://flows.cv/estherkuan

Hi 👋🏼 I’m Esther — a product-minded operator building and scaling from 0→1.
 
I am currently building a matcha app (brew logs, recipes, community), working across product, user feedback, and ops systems.
 
Background in product design; focused on execution, structure, and iteration.

🔗 Try the prototype / share feedback: https://matcha-haven-hub.lovable.app
📥 estherikuan@yahoo.com

## Work Experience
### AI Digital Operations @ Unknown
Jan 2025 – Present | San Francisco Bay Area
Partnering 1-1 with local small business owners to transcribe business needs into websites and email marketing. Utilizing AI builders to ship end-to-end web solutions.

- Increased revenue per booking by 10% by reducing reliance on third-party platforms and building a direct booking system that supports more flexible booking types


Tech Stack: HTML, Cursor, Lovable, Squarespace

### Design Program Manager @ YouTube
Jan 2023 – Jan 2024 | San Bruno, CA
- partnered with multiple UX teams to support design programs: avatars, create and genAI
- drove design brainstorms, workshops and weekly status updates
- established genAI workstream tracker and provided operational workflows for the team
- audited and drove media generator messaging for product alignment
- contributed to ideation and design exploration for media gen 2.0

### User Experience Designer @ Robert Half
Jan 2022 – Jan 2023 | San Ramon, California, United States
- designed the intranet system with sharepoint classic and modern
- built local components for sharepoint modern to streamline design workflow
- redesigned site icons to fit accessibility standards
- shipped event experience design for yearly corporate event and achieved 86% user registration

Techstack: Figma, Microsoft Sharepoint

### Technical Project Manager @ Osmo
Jan 2020 – Jan 2022 | Palo Alto, CA
- managed the reading adventure program for the hardware team (ideation>production>launch)
- managed BOMs and cost analysis for reading adventure program
- established HW product development framework
- process improved art proofing workflows

### Packaging Supply Chain @ SunPower Corporation
Jan 2019 – Jan 2020 | San Jose, California, United States
- validated new packaging configuration for solar panels following ISTA testing standards
- created packaging SOPs for new packaging solutions (testing procedures & pkg procedures)
- managed packaging BOMs with Oracle
- worked mostly with plastics (nylon & PP) for solar panel corner clips
- collaborate with sustainability team for cost reduction and green projects

### Packaging Department Assistant @ Benefit Cosmetics
Jan 2018 – Jan 2019 | San Francisco Bay Area
Assisted the packaging department with various tasks include:
- utilized excel for project tracking to help secure timely project launch dates
- proof checked packaging information with QA before mass productio
- worked cross functionally with art to establish packaging graphics
- Create and organize packaging specifications for supplier reference


## Education
### MPS in UX Design
Maryland Institute College of Art

### Bachelor of Science - BS in Packaging Science
San José State University


## Contact & Social
- LinkedIn: https://linkedin.com/in/esther-kuan
- Portfolio: https://matchakitten.com

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Source: https://flows.cv/estherkuan
JSON Resume: https://flows.cv/estherkuan/resume.json
Last updated: 2026-04-13