# Ethan Cloin

> Software Engineer | Web Developer | Communicator | Contributor

Location: Boston, Massachusetts, United States
Profile: https://flows.cv/ethancloin

I'm a problem solver, determined to find efficient solutions. I develop web technology and author blog posts, often from the comfort of a local coffee shop.

Essentially a Jax native, I graduated from UNF studying Computer Science. Since then, I have had the opportunity to do dev work in industries like restaurant technology, payment processing, and financial reporting.

I am working to build myself into a reliable engineer, trustworthy collaborator, and unambiguous communicator. Always open to connect with likeminded professionals!

## Work Experience
### Software Engineer @ SS&C Black Diamond Wealth Solutions
Jan 2025 – Present | Jacksonville, Florida, United States
- Engineered resilient micro-services to handle export requests for high volume
financial reporting data
- Used tools like Graylog and Grafana to responsibly monitor service status in
production, diagnosing and amending any discovered issues.
- Participated in regular Agile ceremonies, working with Product to refine and
clarify the goals of sprint deliverables.

### Associate Software Engineer @ SS&C Technologies
Jan 2023 – Jan 2025 | Jacksonville, Florida, United States
One of two engineers on the Firm Reporting team, responsible for maintaining and improving the Business Intelligence and Data Mining applications on the Black Diamond platform. 

- Applied SQL Server optimization techniques to resolve query timeouts for resource-intensive customer queries. 
- Expanded a dynamic query builder to support multiple conditionals, adding new UI elements in React and server logic in .NET.

### Volunteer Math Tutor @ Level The Playing Field Leadership Academy
Jan 2024 – Jan 2025 | Jacksonville, Florida, United States
Provided homework assistance for students involved in the Level the Playing Field nonprofit organization, whose mission is to provide role models and guidance to families led by single mothers. 

Students ranged in age from 5th to 10th grade and were mostly enrolled in Duval County public schools. 

I hosted group tutoring sessions for 2hours twice a week, ensuring each student had the opportunity to ask questions and clearly understand their assignments. We did homework problems and reviewed returned tests to improve their comprehension of the important concepts.

### Software Developer @ PAX Technology
Jan 2022 – Jan 2023 | Jacksonville, Florida, United States
● Utilized Vue.js to develop features for a POS application, deployed on mobile devices and Pax Android-based terminals

● Utilized Flutter and Dart to contribute to another version of the same mobile POS application. Feature contributions include integration with REST API endpoints to process transactions and with Flutter libraries to access local device-specific identifiers. 

● Utilize Java with Android Studio to develop demo Survey application for use on Pax POS Terminals. Survey includes integration with multiple Pax services to register devices, access survey questions, and upload responses. Versions built as Android Library and as separate application utilizing AIDL for inter-process communication. 

● Utilize Java to develop an internal tool for “pressure testing” to send high volumes of transaction requests to a server and log the responses. Includes Python module to generate a report and organize the log files.

### Software Support Representative @ Hazlnut
Jan 2021 – Jan 2022 | Jackonville, Florida
●    Processed customer concerns and complaints through live chat/email by creating service tickets or directly addressing the issue.
●    Communicated bugs and client feedback to the development team in a clear and concise manner.
●    Managed customer information in a relational database (MySQL) through direct edits and execution of Python scripts
●    Designed and implemented Python scripts to automate customer onboarding, collect and clean data for sales leads, and packages to manage REST API interactions with HubSpot and Clover.

### Purchasing Inventory Manager @ Sawgrass Nutra Labs
Jan 2019 – Jan 2022 | Jacksonville, Florida, United States
●	Utilized HTML, Google Apps Script, Sheets, and Forms to create an automatic email system
●	Managed the onboarding of a new ERP system and led trainings to define the company's new workflow.
●	Worked with data from Google Sheets and created reports using Pivot Tables and filters
●	Reviewed and debugged scripts (Javascript) to optimize performance and functionality.
●	Communicated professionally with vendors, supervisors, and peers via phone and email


## Education
### Bachelor of Science - BS in Computer Science
University of North Florida


## Contact & Social
- LinkedIn: https://linkedin.com/in/ethancloin
- Portfolio: https://ethancloin.notion.site/Writings-of-Ethan-Cloin-1ef945e0eaf080cfb49eda6b23de31a6

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Source: https://flows.cv/ethancloin
JSON Resume: https://flows.cv/ethancloin/resume.json
Last updated: 2026-03-28