Designed and launched a AI conversational experience through user testing, prototyping,

Designed and delivered intuitive, user-centered features through collaboration, iteration, and testing, balancing user needs with business goals.

Enhanced the product’s visual identity and design system, improving consistency and streamlining the handoff from design to development

Drove the systematic redesign of a core platform view, establishing an improved visual design system across 21 components to significantly reduce cognitive load and improve accessibility.

Drove design validation through internal A/B testing with 28 internal stakeholders, ensuring the new visual language upheld principles of visual consistency and scalability across the entire platform.