• Provide ongoing design directions, leadership, guidance and mentorship to designers and cross functional partners for Migration Operations and across product areas.

• Drive insight and actionable feedback from user research. Act as a conduit across Migration Services teams to surface customer needs and engage partnerships.

• Work closely with Product Management and Engineering on defining the right product and features to deliver the best product experience possible for users.

• Drive hands-on product design from concept through launch and evolution for Migration Services projects.

• Set a vision for the UX and led UX for the Kinesis Data Firehose (KDF) Polaris service on the complete design overhaul

• Collaborated cross-functionally with Engineering and Product Management from concept to shipped solution on onboarding 6 new HTTP partners including MongoDB Cloud, LogicMonitor, Dynatrace, SumoLogic, New Relic, and Datadog, allowing customers to build custom applications and manage the data delivery infrastructure.

• Led UX for Amazon Managed Streaming for Apache Kafka (MSK) service on multiple projects including the launch of Serverless and scaling MSK clusters on demand by changing the size or family of brokers.

• Drove design directions, produced multiple concepts and prototypes for KDF Resource Creator widget to simplify and integrate the overall customer experience, allowing customers to create delivery streams with various sources and destinations without leaving the service for increased productivity and seamless workflow.

• Led Analytics effort with Product Management and Developers to define goals for the metrics utilizing Panorama, an internal service that collects client-side usability and operational metrics, to make sense of data being collected and understand user behavior on the console at scale in KDF console.

• Coached and guided 3 UX Designers to ramp up on AWS processes, career growth and design critiques.

• Delivered Workday’s improved High Volume Picking experience/feature for Supply Chain Inventory app as a major usability enhancement which enable users to have leaner picking processes, with increased pick-rate efficiency.

• Led Augmented Reality(AR) inventory vision project with a Product Manager and a Developer to showcase the possible impact of the next generation technology with high volume picking for warehouse workers.

• Researched and synthesized a series of onsite and remote usability testing with the warehouse workers to understand the pain points and the feasibility of our improvements using prototypes on a mobile device.

• Selected speaker for Workday Design Week. Present the similarities and relationship on tidying up product design as a UX professional inspired by Marie Kondo. “Tidying Up Product Design – KonMari Way”, May 2019

• Organized and facilitated User Story Mapping Workshop with Product Managers, Development Managers and Developers to define the ideal first slice and effort to build the best iterative Inventory product possible.

• Gathered feedback from the developers through a series of interviews to understand improved ways of working and bringing in the developers early in the product development stage to gain alignment, share knowledge and enhance context before/during development.

• Collaborated and influenced designers on Agile Performance Management team to build connections, set a path on design directions and pivot as needed with the product managers and developers involved in the Discovery phase of the product development.

• Presented and evangelized to a large group (~60 people) of Product Managers on a topic of User Story Mapping to educate and share about how to involve the team in user story mapping, how not to get lost in the weeds, how to know when to stop, and how to connect the story map to team’s execution of the work, keep updated and relate to backlog as part of the effective agile product development.

• Led and influenced business-wide discussions relative to current user experience projects and the future direction of design and user experience

• Demonstrated a strong understanding of Agile / Lean UX methodologies

• Guided effective documentation and communication of design - via wireframes, mockups, prototypes and user stories

• Led research and evaluation of emerging design, technology, industry, and market trend

• Drove user experience for Consumer Portal as a Lead/Anchor

• Built low fidelity and high fidelity prototypes/wireframes to simulate user flow and experiences

• Engaged with Business and IT Stakeholders on goals of Key initiatives and its requirements

• Worked cross-functionally with Development, Product Management, IxD/Visual Designers, and User Researchers using Agile method

• Presented a strong rationale for design decisions to stakeholders, executives and cross functional partners

• Managed UI elements in the style guide and Design Pattern Library to document common approaches and design systems

• Ran weekly Designer Led User Research (DLUR) with the users to get feedback on designs for continuous iterations

• Stayed up to date with current and emerging technologies, industry standards, and developing trends and user design best practices

• Participated in Weekly Design Critique amongst the designers for constructive feedback and improvement on designs

• Managed visual designers in the UX team to ensure consistency in fundamental design language and system

• Be aware of issues and trends in responsive web design, cross-browser compatibility, mobile standards, design patterns, reusable and scalable modules and components