Medallion is the first solution built from the ground up for healthcare organizations to unify provider operations, automate manual credentialing, enrollment, monitoring, and licensing workflows, and empower operations teams and providers through a single provider network management platform.

By removing as much regulatory complexity as possible, we make it easy for operations teams to manage their provider network, ensure superior patient care, speed up processes, concentrate on strategy and elevate provider satisfaction levels. With backing from Sequoia Capital, Spark Capital, GV, Optum Ventures, and Salesforce Ventures, we're passionate about increasing affordability and access to high quality healthcare.

I designed within the Interventions pillar, where my work centered on improving diagnostic workflows and supporting practitioners in identifying serious diseases earlier. I contributed to both the Data Recommendations and Appropriate Diagnosis & Treatment pods, collaborating with cross-functional partners to define the problem space of early diagnosis and explore opportunities for impact. Most recently, I drove efforts focused on product excellence, driving incremental yet meaningful improvements that enhance usability and user delight while reinforcing user confidence in our product.

I was the U.S. design lead for the internal operations tool called Flexport Forwarding App (FFA), whose key users are Flexport operators and partners. I worked in conjunction with 40+ engineers, 1 group PM, and 2 TPMs to officially launch FFA and reduce any workflow inefficiencies. I was responsible for all UX efforts involving knowledge management, automation program, work management, and both new and improvement features to support operators’ successful transition from a legacy product over to FFA.

I owned the end-to-end responsive design for various core aspects of the product (both broker and client-facing), from discovery to launch and beyond. I designed new features and UX improvements, including a new lease management tool, a streamlined client experience, a new platform-wide search function, and flow enhancement to provide brokers with accurate commission numbers. After the company’s rebrand, I supported setting up the new design foundations for the product. I was promoted in September 2021.

I focused on agent marketing and traffic growth to platform for major real estate brands like Coldwell Banker. I touched end-to-end experiences including redesigning the Android app to meet Material Design standards and creating new features with web components to improve agent SEO.

I consulted for real clients across pro-bono mobile and web projects involving UX research, mobile app redesign, and desktop MVP design. Clients included Samsung for Bixby prototype research, SeeAround.me for a mobile revamp, Terminal49 for a dashboard MVP, Jared Erondu (VP of Design @ Lattice) for user research, and Crowdfund Mainstreet for their site’s information architecture.

Supported the specialty market and 100+ U.S. sales reps by coordinating marketing material, managing logistics for seasonal sales conferences, and redesigning the department’s website.

Oversaw and developed 15 associates in three areas totaling $1.8M in volume. As a college-graduate trainee of the Executive Development Program (EDP), built a $10,000+ client book after 4 months on the floor, co-managed 2 departments, and was promoted early.

I pitched over 10 articles with 500+ views each. One of my pieces, “Wine and Cheese Pairings 101”, received over 8,900 views – which was later shared by The Daily Meal. I worked closely with staff at the NYC HQ to coordinate photos and editing, as well as execute social media strategies.

Via UC Berkeley's winter externship program, I shadowed Business & Economics editor Charles Herman at the TriBeCa station in New York, NY. I gathered and analyzed comprehensive online research on the flu vaccine controversy, as well as spoke with many industry professionals about their roles.