Asurion's Senior Manager of Product Design, my leadership in transforming the design of technology and communications has been pivotal. Our team's efforts culminated in the launch of an in-house scheduling platform, resulting in an impressive annual savings of approximately $12 million.

Experience

2022 — NowAsurionSr. Manager of product design

2022 — Now

I successfully led the design transformation efforts at Asurion, focusing on enhancing our field program operations.

Spearheaded the launch of a new in-house scheduling platform, saving approximately $12 million annually.

Established presentation and communication standards for stakeholder engagement.

Led AI transformation of platform interfaces for field operations.

Managed a team of designers across six applications to maintain strategic direction and team velocity.

2022 — 2022Enjoy Technology, Inc.Senior Manager of Product Design

2022 — 2022

Menlo Park, CA

Led efforts to connect internal web tools for field and support users, promoting service design models and enhancing information sharing for a more empowering experience.

Owned Design System efforts for Web and internal Tools, advocating for standards-based components and scalability.

Mentored and led developing talent in best practices, user outreach, collaboration, and information display.

2019 — 2022Enjoy Technology, Inc.Staff Product Designer

2019 — 2022

Led the strategic design of internal Platforms at Enjoy Technology, collaborating with stakeholders and driving adoption of new technologies for more efficient tooling.

Owned schedule and activity tracking tools for field managers, focusing on performance management improvements and streamlined goal setting.

Organized group research initiatives to deliver actionable insights and launched a predictive capacity planning platform for field workforce.

2016 — 2019Enjoy Technology, Inc.Senior Product Designer

2016 — 2019

Led end-to-end research and design for a Guided Inventory Management Platform, optimizing inventory picking and internal transfers.

Designed an Order Management and Tracking platform to streamline business partner teams' operations.

Implemented innovative solutions for cycle counts, bin audits, and cross-warehouse inventory transfers.

2014 — 2016AppleInteraction Designer

2014 — 2016

Designed games and tools for internal and enterprise applications related to sales training at Apple in the San Francisco Bay Area.

Developed accessible trainings and learning experiences for WAIARIA compliance.

Created application designs for admin/systems tools for trainings, including content and training release scheduling.

Education

Maryland Institute College of Art

Experience

Education

B.F.A.