Member Experience & Care Team Experience

Building a platform to make affordable housing more accessible 🏠

❖ Strengthened platform security by implementing Multi-Factor Authentication (MFA) with Rodauth, aligning with SOC2 compliance and ensuring sensitive customer data protection.

❖ Improved SLA compliance by creating documentation and leading knowledge-sharing sessions for engineers, reducing support resolution time to <24 hours and showcasing a commitment to operational excellence.

❖ Enhanced the CI/CD pipeline with security-focused automation, such as cleaning up feature branches after merges, reducing long-term risks and improving developer efficiency.

❖ Architected and delivered a custom disclosure document generation system with WickedPDF, including automated storage in S3, ensuring scalable document workflows for regulated environments.

Small Business Funding • Security & Compliance

❖ Drove cross-functional collaboration by leading regular knowledge-sharing sessions, resulting in a 20% increase in team efficiency.

❖ Reduced production bugs by 25% by integrating automated testing into the CI/CD pipeline, raising the quality and reliability of customer-facing financial features.

❖ Eliminated security vulnerabilities by remediating 100% of risks flagged by Checkmarx, strengthening customer trust and aligning with healthcare-level security standards.

❖ Increased developer velocity with an internal ESLint NPM package for TypeScript projects, cutting development time by 10% and establishing scalable engineering practices.