Five9 is the leading provider of cloud contact center solutions, bringing the power of the cloud to thousands of customers worldwide and facilitating more than three billion customer interactions annually.

• Technical lead and service owner of next-gen phone numbers management system - one of the key features aimed at achieving the company's strategic goal of ubiquitous automation and the introduction of customer’s self-service.

• Established strong engineering culture within brand new geo-distributed team of 6 engineers.

• Mentor teammates, helping them leveling up and fostering professional excellence.

• Troubleshoot production issues by gathering and analyzing data from various sources.

• Led the integration effort of Five9 phone numbers inventory with Stir/Shaken provider, resulted in 100% outbound calls being signed with Stir/Shaken certificate. It made a huge contribution to Five9 strategic goal of providing trusted calls solutions and increasing the answer rate on our customer's calls.

• Led the pilot program of integration Five9 telephone calls system with Google Verified Caller. The introduction of this feature increased answer rate for our customer’s calls from 15% to 70% on supported devices.

• Interviewed candidates for engineering positions.

• Created and documented best practices to facilitate the onboarding of new team members.

• Identified cloud platform's shortcomings and assisted in their elimination

As part of a small team of 2 people, participated in the development of CRM-oriented features:

• Five9 system integration with CRM vendors using their APIs

• SDK allowing any CRM to easily be integrated with Five9

Troubleshooted production issues and supported sustaining team

Developed personal area for company's partners - react-based data-oriented application with adaptive UI, supporting a wide range of screen resolutions