Shipped user-focused products; introduced modular design systems and Agile practices.

Delivered user-focused web and mobile products for clients, introducing modular design systems and more structured Agile practices into their workflows.

Built a reusable UI kit that noticeably reduced time-to-prototype (≈30%) and improved consistency across multiple engagements.

Ran discovery → testing loops using benchmarks, task-success reviews, and SUS insights, improving completion rates on core flows by roughly 15–25%.

Facilitated design sprints with cross-functional teams, helping reduce concept-validation timelines from several weeks to around three.

Set up lightweight analytics and feedback pipelines that highlighted the top usability friction points and guided two key information-architecture revisions.

Consulted on UX for web and mobile initiatives with academic and civic impact.

Audited and redesigned key user journeys—application intake, resource navigation, and in-app guidance—leading to noticeably higher task-completion rates in usability tests.

Introduced structured UX research practices (interviews, moderated tests, heuristic reviews) for teams with little prior exposure to research, giving stakeholders clear evidence to prioritize roadmap decisions.

Built and documented Figma design systems and accessibility patterns for internal teams that previously relied on ad-hoc UI, enabling consistent rollout across multiple initiatives.

Helped scope and prototype AI-assisted features (guided search, smart recommendations) that surfaced relevant resources more effectively and reduced user confusion and support requests.

Strategic Scope

Modernize legacy or grant-funded tools so they perform like polished, user-centric products.

Translate UX insights into outcomes that resonate with non-product teams—higher completion rates, clearer navigation, fewer support issues.

User research–driven product work: interviews, journey mapping, concept design, iteration with strategic stakeholders.

Key Achievements

Led structured user interviews to map psychological, behavioral, and operational pain points in core journeys; translated insights into prioritized opportunity areas for product evolution.

Audited existing interfaces and identified usability and accessibility gaps, then proposed redesigned flows that simplified high-friction steps and clarified language.

Produced concept prototypes and service blueprints to align product, engineering, and business stakeholders around “what we’re actually solving,” reducing misalignment during build.

Created evolution strategies for key journeys (onboarding, account setup, frequently repeated tasks), helping leadership understand where investment would deliver the biggest lift for both user satisfaction and retention.

Strategic Goals / Scope of Role

Turn qualitative research into concrete UX direction, not just a research report.

Give leadership clarity: “If we fix this flow, here’s how it impacts churn, CS load, and adoption.”