# Feizal Mirza

> Principal Software Engineer at Walmart eCommerce

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/feizal

I have been coding in Java since December 1995. Have built  major highly scalable enterprise applications at eBay over the last 14+ years. These applications get used millions of times on a daily basis.

I am a full stack developer ... from UI all the way to the backend. Have led big teams but have also built entire enterprise applications on my own.

To describe me in a few words: Enterprise Java, Sincere, Hardworking and Loyal

## Work Experience
### Principal Software Engineer @ Walmart eCommerce
Jan 2017 – Present | Sunnyvale, California

### Senior Principal Software Engineer @ eBay
Jan 2002 – Jan 2017
Awarded Critical Talent Award twice (Stock grant to Top 2% of eBay Talent)

1) 2008-2012  - eBay's Critical Talent Award [Lead Developer/Architect of key Customer Support Flows).
2) 2012-2016- eBay's Critical Talent Award [Lead Developer/Architect of eBay Buyer Protection]

1) Online Customer Support Decisioning system: (Self Service System)

http://ocs.ebay.com/ws/eBayISAPI.dll?CustomerSupport
  (Self Service Tools)
Built a software based expert system to mimic a customer support representative. This self service system is metadata driven and enables a business analyst to put together business rules (part of the system) to put together a decision tree.

The decision tree rules, metadata as well as content can be modified realtime using either excel spreadsheets or process wizard. 

This Decision Tree wizard comprises of  10 DB tables and 20+ JSP pages.

Decision Trees currently supported 

1) Cancel Bid
2) Cancel Transaction
3) End listing early
4) Revise listing
5) Unpaid item (UPI)


2) Metadata driven CS Routing system

http://ocs.ebay.com/ws/eBayISAPI.dll?ContactCS

This system maps every member query to a topic in the metadata system. The business analyst can configure channel routing for each topic (2400), each customer segment (23) and site (30).

The channels currently supported by the system are Email, Chat and Phone. 

3) Overall technical lead for eBay's Top Priority 2009 project - eBay BUYER PROTECTION. Designed the entire 43 DB table schema, Implemented the critical modules of this application, did technical project management and also wrote the first product requirement document for this project. Essentially, key member of every facet of this project.

4) Developed the entire "Administratively Ending items" application. Every malicious item at eBay gets removed using this application. This application can remove (admin archival and then deletion) upto 4000 items from eBay DB (data residing in multiple DB tables) per minute.

### Founder / Sr. Software Consultant @ eConfigurator Inc
Jan 2000 – Jan 2002
1) Sr Software consultant at Sun Microsystems 

June 2002 – November 2002  (6 months) 

Worked on Remote Monitoring tools 

2) Sr. Software Consultant at Cisco Systems 
December 2001 – June 2002  (7 months) 

Worked on their Project Management tool (CPM) 


3) Sr Software consultant at Charles Schwab 
June 2001 – December 2001  (7 months) 


4) Sr Software consultant at Morgan Stanley Dean Witter 
December 2000 – June 2001  (7 months) 

Worked on MSDW.com site

### Team Lead @ HealthCentral.com
Jan 1999 – Jan 2000
Team Lead at HealthCentral.com and BarterTrust.com

### Sr. Member of Technical Staff @ Sun Microsystems
Jan 1995 – Jan 1999
Worked on Graphics Accelerators and Framebuffers

1) Sun certified Java Programmer
2) Sun certified Java Developer
3) Sun certified Java architect

### Software Application Engineer @ Kubota Graphics Corporation
Jan 1992 – Jan 1995
Worked on Advanced Visual System Visualization Software (AVS), X windows library, Graphics Accelerator and framebuffer

### Research Assistant @ Center for High Perfornance Computing, Balcones Research Center, Austin TX
Jan 1991 – Jan 1992
Worked on Computer graphic simulation for Chemistry as well as Medicine departments.

Wrote scientific visualization tools


## Education
### M.S in Mech. Engg (CAD/CAM & Comp. graphics)
The University of Texas at Austin

### B.E in Production Engineering
University of Bombay

### HSC in Science
Atomic Energy Central School


## Contact & Social
- LinkedIn: https://linkedin.com/in/feizal-mirza-6454791

---
Source: https://flows.cv/feizal
JSON Resume: https://flows.cv/feizal/resume.json
Last updated: 2026-04-12