# Felicia Hou > Product Design @ Drata Location: United States, United States Profile: https://flows.cv/feliciahou Hi, I'm Felicia! 🫧 I'm a product designer who started my career as a software engineer. This allows me to communicate effectively with developers and gives me a deeper understanding of the relationship between design and development. I'm experienced in leading the end-to-end design process, with a proven track record of turning research findings into relevant insights and delightful designs. I've been told by my coworkers that I'm reliable — they trust me to get the job done and to do it well. When designing, I advocate for collaborating, getting feedback early and often, and communicating every step of the way. My design for San Francisco Marin Food Bank's Annual report won an ADDY award! Check it out here: https://www.sfmfoodbank.org/sf-marin-food-bank-annual-report-2020-2021/ 🏆 Outside of work, I love crocheting, trying out new restaurants, and hiking! 🩵 Let's connect! ✨ ## Work Experience ### Product Designer @ Drata Jan 2024 – Present ### UI/UX Designer @ Sköna Jan 2022 – Jan 2023 | San Francisco Bay Area ✦ Led the end-to-end design process for 10+ client projects, leveraging research and iterative design to deliver UX improvements that drove measurable improvements in KPIs (ex. 25% decrease in bounce rate, 69% increase in engaged sessions per user) ✦ Demonstrated exceptional communication and collaboration skills, effectively presenting design concepts to clients and working seamlessly with cross-functional teams to ensure successful project delivery, resulting in a 70% repeat business rate ✦ Developed and implemented a design system template, resulting in a 75% increase in design efficiency ✦ Tailored scalable websites to each client's unique business needs, contributing insights that helped shape the product vision and roadmap while advocating for the end user ### Jr UI/UX Designer @ Sköna Jan 2021 – Jan 2022 | San Francisco Bay Area ### Digital Design Intern @ Sköna Jan 2021 – Jan 2021 | San Francisco Bay Area ### Product Designer & iOS Developer @ Vena Vitals Jan 2020 – Jan 2020 | Remote ✦ Built Vena Vitals' iOS app, driving activities such as user research, wireframing, and prototyping to craft an intuitive digital experience that integrated the app with the company's blood pressure monitoring device ✦ Collaborated with the engineer, contributing Swift code to implement the designed UI and interactions as intended ✦ Thrived in an ambiguous and fast-paced startup environment, delivering a scalable, market-ready iOS app ### Associate Product Designer & Developer @ SAP Jan 2020 – Jan 2020 | Newport Beach, California, United States ✦ Led user-centered design of a voice transcription and analysis tool — leveraged market and user research to create design artifacts that optimized the tool's intuitiveness and functionality ✦ Collaborated closely with the engineering team, contributing code using a tech stack that included Node.js, React, Firebase, and Google Cloud API ✦ Completed this as a senior design project at UC Irvine ### Associate Software Engineer @ Belkin International Jan 2018 – Jan 2019 | Greater Los Angeles Area ✦ Served as a key contributor to the Linksys mobile app team, translating design mockups into polished, user-friendly UI screens using Swift and a keen eye for detail ✦ Developed robust UI unit tests in Xcode, significantly improving code coverage, enhancing localization, and proactively identifying and resolving software bugs to ensure a high-quality user experience ✦ Collaborated with designers to ensure designs were implemented as intended ### Amazon Prime Campus Ambassador @ Riddle & Bloom Jan 2018 – Jan 2019 | Irvine ✦ Increased brand presence on campus by hosting promotional events and face-to-face interactions with 700+ students weekly ### UX Research Intern @ Cie Digital Labs Jan 2018 – Jan 2018 | Irvine, CA ✦ Spearheaded user research activities, including in-depth interviews and surveys to collect information from over 1,000 students at UC Irvine, uncovering key insights and pain points ✦ Leveraged user research findings to inform product strategy for a student success app, collaborating cross-functionally to translate insights into actionable requirements ### Search Engine Optimization (SEO) Assistant @ University of California Humanities Research Institute Jan 2018 – Jan 2018 | Irvine, CA ✦ Managed the backend of WordPress website by overseeing 900 posts and properly utilizing categories, tags, and meta-descriptions ✦ Improved internal SEO by examining and relinking broken website links and ensuring that internal links add value to the website ### Python Tutor @ UC Irvine Donald Bren School of Information and Computer Sciences Jan 2018 – Jan 2018 | Irvine, CA ✦ Mentored 43 students enrolled in Beginner Python course by reviewing code, explaining concepts, creating relevant examples ✦ Recommended best practices for teaching Python concepts by collaborating with professors and other tutors ✦ Provided accelerated and in-depth one-on-one instruction to ensure student projects were correct and submitted on time ### Campus Ambassador @ Circcus Jan 2017 – Jan 2017 | Irvine, CA ✦ Educated students about the features of Circcus, a mobile application, via one-on-one interaction and on-campus promotion ✦ Increased application downloads by 40% within one month, strengthening brand presence on U.C. Irvine’s campus ✦ Submitted precise, detailed records for materials used, inventory, payroll hours, and registered user account information ### Food Service Worker @ Chipotle Mexican Grill Jan 2016 – Jan 2017 | Cupertino, CA ✦ Integrated a Summer Rewards program which increased customer turnout and sales by 30% and encouraged customer return ✦ Facilitated exceptional dining experience by keeping restaurant hygienic and organized while serving 250+ customers per shift ✦ Managed the cash register confidently and efficiently, ensuring that the cash flow of $1000+ per shift was carefully aligned ## Education ### Bachelor of Science (B.S.) in Informatics (Specialization in Human Computer Interaction), Minor in Psychology UC Irvine ### Yonsei University ### Monta Vista High School ## Contact & Social - LinkedIn: https://linkedin.com/in/felicia-hou --- Source: https://flows.cv/feliciahou JSON Resume: https://flows.cv/feliciahou/resume.json Last updated: 2026-03-29