# Fiona Lam

> Product Designer at Gusto

Location: New York City Metropolitan Area, United States
Profile: https://flows.cv/fiona

## Work Experience
### Product Design Lead @ Gusto
Jan 2024 – Present
Gusto is a people platform that gives small businesses modern tools for payroll, benefits, hiring, and HR. We help teams run smoothly so business owners can focus on what matters.

### Senior Product Designer, Founding Designer @ LaunchPad
Jan 2023 – Jan 2024 | New York City Metropolitan Area
Launchpad is a B2B2C SaaS platform that streamlines operations for youth activity businesses and makes it simple for parents to book classes like martial arts, dance, gymnastics, and other activities.

### Product Designer, UI @ SenterME
Jan 2024 – Jan 2024
SenterME is an emotional wellness platform that supports women professionals with practical tools and guidance for their personal and professional well-being.

### Senior Strategy Advisor, Digital @ Iron Mountain
Jan 2021 – Jan 2023

### Product Designer @ Dor Technologies
Jan 2023 – Jan 2023 | New York, United States

### Senior Consultant, Digital @ Capco
Jan 2021 – Jan 2021 | Greater New York City Area
Capco is a global management and technology consultancy focused on driving digital transformation for clients in financial services.

- Product Design (UI/UX)
- Design Thinking Workshop Facilitator
- Design Strategy

### Consultant, Digital @ Capco
Jan 2019 – Jan 2021 | New York, United States
- Product Design (UI/UX)
- Digital Strategy
- Product Strategy and Innovation
- Change Management

### Senior Research Specialist @ Gartner
Jan 2018 – Jan 2019 | Washington D.C. Metro Area

### Research Specialist @ Gartner
Jan 2016 – Jan 2018 | Washington D.C. Metro Area

### Research Analyst @ Gartner
Jan 2016 – Jan 2017 | Washington, District of Columbia, United States
CEB now Gartner

### User Engagement @ Coffee Inc.
Jan 2014 – Jan 2014 | Greater New York City Area
CoffeeTheApp aims to connect the next generation of professionals through a mobile networking platform.


## Education
### Bachelor of Science in Industrial and Labor Relations
Cornell University


## Contact & Social
- LinkedIn: https://linkedin.com/in/fionablam

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Source: https://flows.cv/fiona
JSON Resume: https://flows.cv/fiona/resume.json
Last updated: 2026-02-23