# Fjorjada Plaku

> Software Engineer | STEM MBA | PMP~PSM~ITIL

Location: Albania, Albania
Profile: https://flows.cv/fjorjada

“The future belongs to those who believe in the beauty of their dreams.”

I am a Senior Software Engineer and Expert IT Consultant with 8+ years of experience building scalable digital solutions across Fintech, Healthcare, Logistics, Automotive, and public-sector platforms. With a strong foundation in Business Informatics and Information Systems, I combine technical depth with strategic thinking to deliver high-impact, reliable, and modern software.

I hold a second master’s with high distinction—a STEM MBA from Bentley University focused on leadership, tech, and product innovation.

Experienced in leading cross-functional teams, architecting microservices, integrating enterprise systems, and driving digital transformation, I am passionate about creating technology that solves real problems and delivers measurable value.

## Work Experience
### Software Engineer @ Lufthansa Industry Solutions
Jan 2022 – Present
• Collaborate with clients for business requirements, translating into technical specifications, and led end-to-end design and architecture of scalable, maintainable systems, led 85% improvement in test coverage
• Design and develop scalable applications in Business Intelligence, Logistics, and Automotive using .Net Core, GRPC, Kafka, MongoDB, PostgreSQL, Azure, AWS, Angular, Jenkins, SignalR, and RabbitMQ to enhance business efficiency
• Collaborate with cross-functional teams to design, devise, and deliver large-scale projects—streamlining processes, adhering to requirements, and meeting all deadlines 
• Conduct technical interviews and provide hire/no-hire feedback as a member of the Technical Assessment Board and recommend improvements to evaluation and onboarding processes to enhance candidate quality and project fit

### System Analyst @ Bentley University
Jan 2025 – Jan 2025 | United States
• Assist the Enrollment Systems team with data auditing, validation, and cleaning in the Slate CRM.
• Build and automate Python scripts to streamline data processing and resolve data-related tickets.
• Create and maintain reports and dashboards to support enrollment and admissions insights.

### Information Technology Business Analyst @ CARDO AI
Jan 2022 – Jan 2022
• Created Functional and Technical Analysis for an Origination SaaS Platform, contributing to 30% improvement in development speed, enhancing system scalability for B2B users and bank employees
• Executed and validated end-to-end testing for backend and frontend functionalities, ensuring compliance with client requirements and reducing post-deployment issues by 30%
• Trained and onboarded 10+ new staff members on key products, improving team productivity by 20% and reducing onboarding time by 30%
Product: Origination Platform at the level of SAAS product (.NET Core, SQL Server, React Js, Jira)

### IT Project Manager @ Soft & Solution
Jan 2020 – Jan 2022
· Identified plans and resources required to meet project goals and objectives by
setting realistic timelines and checkpoints.
· Oversaw projects by planning, designing, and scheduling.
· Drove team success through shared vision and recognition of quality performance.
· Developed executive presentations and reports to facilitate project evaluation
and process improvement.
· Achieved project deadlines by coordinating with contractors to manage performance
· Analyze and investigate product complaints or reported quality issues to ensure
closure in accordance with company guidelines and external regulatory
requirements.

### Software Developer @ Soft & Solution
Jan 2018 – Jan 2022
· Collaborated on all stages of the systems development lifecycle, from requirement gathering to production releases.
· Authored code fixes and enhancements for inclusion in future code releases and patches.
· Developed software for desktop, web applications, and mobile.
· Created workflow diagrams to clearly demonstrate processes and timelines.
· Stress-tested server code to validate code changes.
· Collaborated with project managers to select ambitiously, but realistic coding
milestones on pre-release software project development.
· Translated design personnel's ideation into concrete development frameworks for use.
· Contributed ideas and suggestions in team meetings and delivered updates on deadlines,
designs, and enhancements.
· Coordinated with project management staff on database development timelines and project
scope.

### Development Team Lead @ Soft & Solution
Jan 2019 – Jan 2020 | Tirana, Albania
· Created an inspiring team environment with an open communication culture
· Discovered training needs and provide coaching
· Listen to team members' feedback and resolve any issues or conflicts
· Recognized high performance and rewarded accomplishments
· Determining project requirements and developing work schedules for the team.
· Delegating tasks and achieving daily, weekly, and monthly goals.
· Liaising with team members, management, and clients to ensure projects are completed
to standard.
· Identifying risks and forming contingency plans as soon as possible.
· Analyzing existing operations and scheduling training sessions and meetings to discuss
improvements.
· Writing progress reports and delivering presentations to the relevant stakeholders.

### Mathematics Teacher @ Unknown
Jan 2015 – Jan 2018
Delivered individualized math tutoring to high-school students throughout my undergraduate studies, designing tailored lessons, improving student performance, and supporting preparation for school exams and university entrance tests.

### IT Specialist @ Ministry of Health and Social Protection Albania
Jan 2018 – Jan 2018 | Albania


## Education
### STEM MBA (Information Systems & Technology)
Bentley University - McCallum Graduate School of Business

### Master of Science - MS in Business Information Systems
University of Tirana

### Bachelor's degree in Business-Informatics
University of Tirana


## Contact & Social
- LinkedIn: https://linkedin.com/in/fjorjada-plaku-33716a192

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Source: https://flows.cv/fjorjada
JSON Resume: https://flows.cv/fjorjada/resume.json
Last updated: 2026-03-28