Built Vizcom's global education program from zero to 32,000+ users across 800+ institutions worldwide. Developed a three-tier certification framework that achieved 62% activation and 45% completion rates, beating industry benchmarks. Created the full content ecosystem: onboarding playbooks, video tutorials, hands-on labs, and technical documentation.

Partnered cross-functionally with product, engineering, and customer success to keep training aligned with releases, ensuring content shipped before features did. Delivered across whatever platform customers needed (Canvas, Google Classroom, Notion, Discord, Loom) and provided ongoing support through office hours and Slack that reduced repetitive requests by 35%.

Facilitated a strategic customer community with design professionals and educators, developing case studies that documented real outcomes: faster design workflows, better iteration quality, and measurable learning gains.

Led customer webinars and feature training sessions, converting attendees into certification pathways.

Teach design innovation at the UC Berkeley Master of Design Program covering emerging technologies, AI tool adoption, prototyping, and implementation strategies.

Lead industry speaker series with product and design leaders.

Designed collaboration infrastructure and innovation spaces across Google campuses. Built environments that supported product teams through prototyping, design sprints, and cross-functional workshops.

The work translated strategic goals into physical programs that enabled teams to iterate faster and collaborate more effectively.

Charcoalblue Experience / Google

Designed and delivered curriculum integrating emerging technologies and digital fabrication into studio practice. Taught students to work confidently with advanced tools and software, developing learning materials and hands-on projects that made technical processes accessible to artists without engineering backgrounds.

Co-founded the Digital Fabrication Lab, securing funding and building comprehensive training programs that supported technical learning initiatives across the university.

Led interdisciplinary collaboration between Fine Arts and Engineering faculty to develop curriculum that connected creative practice with technical capabilities.

Redesigned MIT Press website from the ground up, leading information architecture and interface design for the complete digital platform. The design launched in 2014 and remains in use today, serving as the primary digital presence for one of the largest university presses in the United States.

https://mitpress.mit.edu/