# Flora Chang

> Research Scientist @ Apple | Teksystems

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/florachang

## Work Experience
### Product Design Research Scientist @ Apple (via TEKsystems)
Jan 2025 – Present | Sunnyvale, CA
Contract at Apple through Teksystems

### Product Manager @ Zeitro
Jan 2023 – Jan 2024 | Santa Clara, CA
B2B/B2B2C AI-native SaaS fintech (mortgage software)

As the first PM, I led end-to-end product development across multiple core offerings—from generative AI experiences to platform infrastructure and monetization systems. I helped define the company’s product DNA, introduced foundational processes, and scaled the product ecosystem—driving 15x user growth and 30x paid adoption during a high-growth phase.

### Growth Marketing Intern @ Apple
Jan 2022 – Jan 2022
Worked at the intersection of user insights, content strategy, and CRM platform operations.

Led internal UX research to identify workflow inefficiencies and inform future tooling direction.
Supported high-scale engagement campaigns reaching tens of millions of users.
Ran experimentation initiatives that boosted content performance and user engagement.
Collaborated with product, ops, and engineering to optimize delivery systems.

Developed a strong foundation in internal platforms and user experimentation—driving large-scale user engagement in a high-impact tech environment.

### Brand Ambassador @ Discord
Jan 2021 – Jan 2021
#1 top-performing ambassador out of over 70 ambassadors

### Market Research Intern @ HubSpot
Jan 2021 – Jan 2021
Customer Insights Team

Led global user research (1.8k+ participants) that surfaced key product gaps and user needs across a major SaaS platform. Synthesized findings into actionable insights that supported product positioning and customer strategy.

Built early experience in user-centric thinking, cross-functional alignment, and data-informed decision-making.

### Digital Marketing Specialist @ Chick n Fish
Jan 2020 – Jan 2021 | Sunnyvale, CA
https://chicknfishusa.com

-Pioneered brand’s SEO and SEM by implementing Google Ads and food delivery services, designing an optimized website, photographing and editing 500+ images, and copywriting; increased customer base and revenue by 63%
-Executed a social media marketing campaign and established Instagram presence through marketing asset creation and copywriting for 21 posts; increased brand awareness

### Snap Global Fellow @ Snap Inc.
Jan 2021 – Jan 2021
-Selected to participate in fellowship (Cohort of 20)
-Learned about global company operations and skills required to lead and succeed when working across time zones and cultures
-Guided and mentored by Snap team members from Toronto, Paris, Mumbai, Amsterdam, and Dubai offices


## Education
### Bachelor of Arts - BA in Communication
UC Santa Barbara

### Technology Leadership Summer Institute
UCLA Anderson School of Management

### Mission San Jose High School


## Contact & Social
- LinkedIn: https://linkedin.com/in/flora-chang

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Source: https://flows.cv/florachang
JSON Resume: https://flows.cv/florachang/resume.json
Last updated: 2026-04-13