San Jose, California, United States
At Zensar, supporting client Cisco, I contributed to multiple enterprise-scale initiatives across Commerce, Data & Analytics, and Support Services, leveraging a diverse technology stack to build resilient, intelligent, and data-driven solutions.
Build and Price (Commerce Platform): Developed backend services for Cisco’s commerce ecosystem, including a MongoDB-to-Oracle synchronization application to ensure consistency, accuracy, and reliability of product and pricing data across systems.
Enterprise Data & Analytics: Played a key role in integrating Connected Quality metrics into enterprise dashboards, enabling business stakeholders to monitor and analyze critical KPIs through intuitive, data-driven visualizations.
BUFF Application (Support Services): Enhanced BUFF, a support automation platform leveraging Natural Language Processing (NLP) and Natural Language Understanding (NLU) to help teams build custom chatbots, improving user engagement and streamlining support workflows.