Lead a team of UX designers across S3, Security, Compliance, and Infrastructure as Code: a portfolio of products collectively exceeding $10B ARR and serving millions of customers worldwide.

Driving a cultural shift from solution-oriented design to problem definition: designers are evaluated on the quality of their problem framing, research rigor, and success metric definition, raising both the strategic value and the craft quality of the team’s output.

Built a technical fluency program that prepares designers to meaningfully engage in code generation, leverage AI tools for rapid prototyping and hypothesis testing, and collaborate with engineers as peers rather than hand-off partners.

Embedded designers into engineering standups and development workflows, replacing the handoff-and-review model with continuous, integrated collaboration.

Led design for the ground-up launch of the next generation of AWS Security Hub, featured in a keynote demo at re:Invent 2025 by AWS’s CISO. Shipped core S3 experiences used by millions of developers and enterprises worldwide.

Hired as a single-threaded design leader for AWS Security, responsible for building and leading the UX design team for security products across the AWS platform.

Established the problem-definition culture and design operation frameworks that became the foundation for the team’s expanded scope.

Operationalized design process to maintain continuity and quality through corporate restructuring without missing milestones or losing institutional knowledge.

Scope expanded to include Compliance in recognition of the team’s impact and operational maturity, setting the stage for the subsequent addition of S3 and Infrastructure as Code.

Led design across three major product areas in sequence:

Google Workspace (G Suite): Led enterprise data loss prevention (DLP) design across the Workspace suite, including direct collaboration with the Gmail team on how DLP functions for enterprise customers.

YouTube: Introduced service design methodology to YouTube TV. Redesigned critical internal tools based on service design insights, and built a team around this discipline.

Google Cloud: Led UX for software supply chain security tooling.

Designed and implemented cross-functional engagement models that improved collaboration between design, product, engineering, and security stakeholders on mission-critical tools and processes. Demonstrated range across consumer, enterprise, and infrastructure products while maintaining a consistent approach rooted in service design thinking and deep technical engagement.

Taught UX design methodology and practice. Contributed curriculum changes for the shift from classroom to remote instruction during COVID-19.

Reported to CEO. Led strategy, research, and design for Lucidworks Cloud platform and Fusion product suite. Redesign drove double-digit YoY growth with >90% customer retention and satisfaction.

Managed and executed research across business units, synthesizing business goals and field intelligence into actionable product direction. Instrumental in company strategy, new product positioning, and go-to-market.