Driving the evolution of Zscaler’s design systems to enable scalable, consistent, and accessible experiences across enterprise products. I define reusable components, patterns, and documentation in partnership with product and engineering, ensuring alignment with technical architecture and business goals. I steer cross-team adoption through mentorship, collaboration, and continuous system improvement.

Leading the application of Meta's business design system with emphasis on system effectiveness and quality, I defined strategies to enhance the system, evolving patterns and documentation with changing user needs and technology.

Responsibilities:

• Inform team roadmap through strategies that align design and product priorities.

• Establish governance, principles, and frameworks to accelerate design system team velocity and make it easier to use, maintain, and contribute towards.

• Guide system evolutions through short and long-term engagements with feature teams.

• Lead system-wide initiatives across Geodesic to enhance clarity, consistency, and impact.

• Develop scalable adoption and rollout strategies to ensure smooth transitions during major updates.

• Leverage qual/quant data to inform decisions and continuous refinement.

• An authoritative voice for guidance through 1:1s, support channels and office hours.

• Alignment and shared ownership through cross-functional collaborations.

• Share strategy, progress and impact to leaders through proposals, product requirement docs, presentations.

Outcomes:

• Launched a unified design system health tracker and cross-team audit model, identifying major discrepancies, and strategizing a 10% reduction in parity gaps by targeting high-use components.

• Led collaborative engineering and design efforts to optimize component search with 100% keyword coverage across Figma and Geodesic website; automated a 6-12 hour manual process to 45 seconds (~99% efficiency gain).

• Rebuilt Geodesic Design System site IA simplifying navigation and improving discoverability, projecting a 10-20% boost in usability, contribution, and efficiency.

• Standardized documentation practices by establishing playbooks, principles, and templates, reducing inconsistencies and support escalations while accelerating adoption of design system standards across documentation platforms.

Acquired by Fortinet in Aug 2024 – As UX Lead, I drove initiatives to ensure system maturity and scalability. I designed efficient tokens and components with comprehensive documentation, guided feature teams towards best practices, and identified opportunities to enhance their understanding of design systems.

Responsibilities:

• Defined the product vision for the Trellis Design System and aligned with the Sr. Design Manager on the prioritization of feature team needs.

• Evaluated site-wide heuristics (accessibility, usability), measured effectiveness of design system and processes.

• Developed success metrics, goals and initiatives that were captured on roadmap and aligned with company OKRs.

• Drove strategies for adopting system updates and processes to increase team velocity.

• Secured stakeholder buy-in and collaborated with product, engineering, and design on pattern implementation, ongoing work and planning.

• Organized and facilitated UX design reviews and design system office hours.

• Defined visual design language during the product redesign and managed transitions between libraries.

• Designed flexible components, considering complex use cases, accessibility, and responsiveness.

• Wrote documentation, composed specs and guidelines

• Partnered with Trellis Eng Lead to bridge the gap between the React and Figma libraries.

• Communicated design system updates, planned team workshops to enhance internal knowledge.

Outcomes:

• Partnered with engineering to introduce keyboard accessibility to Lacework UI, achieving ~70% coverage across all pages.

• Achieved 89% compliance rate with level AA WCAG across product.

• Led the migration to a new component library, reaching 94% compliance.

• Implemented the component contribution process, reducing design debt by 62% and ensuring consistent use of design system office hours.

• Library management initiatives resulted in a 4.5/5.0 rating for component ease of use and a 5.0/5.0 rating for documentation helpfulness.

Acquired by Elon Musk in Nov 2023 — As UX Design Lead for Revenue Productivity and Observability Experience teams, I enhanced internal user experiences, influenced product roadmaps, and streamlined internal processes. Collaborating closely with PMs, engineers, and executive stakeholders, I planned, designed, tested, and shipped research-driven solutions.

Responsibilities:

• Drove internal processes to enhance collaboration and knowledge sharing, such as bi-weekly UX + Observability Experience leadership meetings, monthly design + engineering reviews, working sessions, and 1:1s with product and engineering teams.

• Conducted user interviews and audits to identify opportunities for improvements.

• Refined requirements through iterative design and user validation processes.

• Developed user studies, reporting results to cross-functional partners.

• Established design thinking workshops to foster innovation.

• Engaged weekly with the Feather Design Systems Core Team to discuss guidelines, propose solutions, and contribute to the development of internal tool components.

• Promoted the adoption of the Feather Design System within Observability Experience and Revenue Productivity through proof of concept proposals and driving system integration.

• Collaborated with the Accessibility Team as a "Nightingale Designer" to provide design support for accessibility initiatives.

• Assisted with team member onboarding and participated as an interviewer in hiring processes.

Outcomes:

• Reduced time to create alerts by 99.8% (from 7 days to 5 mins) and increased feature adoption by 15% with launch of new alerting dashboard

• 55% increased Observability Eng team velocity

• Achieved level AA WCAG compliance across most components.

• 100% of new features planned or built using the new design system.

• 90% of components migrated to the design system.

Drove e-commerce UX that enabled customers to navigate subscriptions, plans, and pricing, empowering them to select, purchase, and manage their plans effectively while helping them understand how system usage impacts plan costs.

Responsibilities:

• Drove every step of the design process from kick-off thru launch with an emphasis on user-centric experiences.

• Developed user testing plans, conducted customer calls, moderated usability tests and synthesized research findings.

• Conducted accessibility and usability assessments, identified gaps in user experience and created new components or variations of existing components to support e-commerce use cases.

• Close collaboration with engineering to ensure the quality of shipped product.

• Worked with product on success metrics, refined requirements as we learned new information from user data and aligned on job stories and wire framing solutions to test.

• Regularly met with various key stakeholders throughout the process of moving from the subscription-based pricing model to usage based pricing model.

• Coordinated with contractors on the execution of design and refinements to hi-fidelity mocks.

• As part of internal design mentorship initiative, I worked with the mentee to establish expectations of the sessions (measurable goals, meeting cadence, etc.), identified mentee's strengths and growth areas

• Critiqued design work, noting progress and areas needing improvement.

• Gave guidance for managing conflict and getting buy-in with cross functional partners

Outcomes:

• Achieved a significant improvement in ease of use, with a user rating of 4.25 out of 5 for the new design compared to 2.25 for the previous UI.

• Boosted task completion rates by over 25% compared to the existing interface.

• Earned unanimous preference from all study participants over the current UI.

Notable Work:

• Subscriptions & Plan Management UX

• Cart & Checkout UX

• Plan Cost and Usage UX