Led UX and product design engagements for enterprise clients across logistics, telecom, finance, and learning platforms. Selected impact includes $5M+ revenue recovery and redesign strategy for enterprise platform workflows.

Product Highlights:

FedEx Office

• Led UX for a mission-critical parcel management platform used across 100+ locations.

• Designed automated charge slip and pricing workflows, uncovering $5M+ in lost revenue.

T-Mobile

• Led workshops and content-blocking exercises to integrate an AI Digital Assistant.

• Mapped onboarding and daily workflows to guide feature updates and stakeholder decisions.

Cisco (Learning Experience)

• Defined unified UX strategy connecting Cisco.com and CiscoU.

• Improved discovery and navigation for training and certification content.

Vestis (formerly Aramark)

• Conducted full UX audit and designed responsive, rebranded patterns aligned with new enterprise design system.

Roslindale Medical & Dental Center

• Spearheaded a UX and content audit to define IA and navigation improvements, informed by competitive analysis and stakeholder alignment, for a patient-facing healthcare site.

Internal Growth & Innovation Pitch (Globe, AT&T)

• Led UX storytelling and prototyping for a future-focused “what if” concept used to pitch Amdocs Studio capabilities, creating profiles, presentation materials, and interactive prototypes to support sales-led growth conversations.

Hired as design support and UI/UX council for the launch of the companies rebranding for their corporate site. This was a short term project.

Led UX and product design across Chase.com’s digital ecosystem over 9 years, including payments, customer support, and brand systems, contributing to platforms processing 50M+ monthly transactions.

Key Highlights:

Chase.com Online Payments

• Unified 11 fragmented payment workflows (Bill Pay, P2P, Transfers, Activity) into a scalable system that became the foundation for Chase’s responsive payments platform, standardizing 14 products and contributing to a 30% increase in transaction volume

• Co-created the foundational component and pattern library for Chase's secure platform, a framework still recognizable in the product today.

• Drove alignment with senior leadership through weekly high-stakes design reviews with the SVP Head of Customer Experience, influencing product direction through critique, iteration, and persuasion.

Chase.com Customer Service Site

• Redesigned customer support and self-service experiences, introducing modular content patterns and “Helpful Tips” frameworks that improved discoverability and reduced user friction

Chase Auto

• Led design for co-branded campaigns and digital experiences (Aston Martin, Land Rover, Maserati), creating scalable templates and style guides aligned with Chase’s Masterbrand rebrand

Chase Innovation

• Partnered with innovation teams to translate future-state concepts into visual prototypes and executive presentations, influencing strategic initiatives

Corporate Website (JPMC.com)

• When new leadership arrived with a mandate to modernize Chase's digital systems, designed the company's first responsive corporate website for JPMC.com, establishing a scalable magazine-style layout framework that became the foundation for corporate content delivery.

Created a collection of custom drawn color illustrations used on a KEA Vocabulary asset assignment to help children with learning needs with word recognition.

As a storyboard artist, I worked on SIMS related projects for commercials and promotional reels. This was a highly collaborative and fast-paced environment where post-production, project organization and the creative team ran lean & mean, and was always on time.