# Frank Barnhardt

> Lead UX & Product Designer | High skill, zero drama

Location: Fairfax, California, United States
Profile: https://flows.cv/frankbarnhardt

Hi, I’m Frank.

I'm a Product Design leader with 15+ years of end-to-end ownership across logistics, telecom, and finance. I work AI-natively, using AI-assisted workflows to move faster from stakeholder workshop to working prototype, and design systems, flows, and frameworks that teams build on, including agentic and human-in-the-loop experiences.
 
In practice that looks like: Miro for system mapping, Claude for UX interrogation, Lovable for rapid prototyping, Cursor for production handoff. AI isn't a step in my process. It's the connective tissue.
 
I believe great product design isn't about screens. It's about clarity. Here are three principles that guide my work:

𝗖𝗼𝗺𝗽𝗹𝗲𝘅𝗶𝘁𝘆 𝗜𝘀 𝗮 𝗗𝗲𝘀𝗶𝗴𝗻 𝗢𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝘆
I don’t see data-heavy workflows, legacy systems, or ambiguous requirements as problems. When approached thoughtfully, they reveal where design can drive clarity and value.

𝗗𝗲𝘀𝗶𝗴𝗻 𝗠𝘂𝘀𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗗𝗲𝗰𝗶𝘀𝗶𝗼𝗻𝘀
Dashboards, insights, AI assistants, and summaries are more than features — they shape how people make decisions. Without clear visibility, confident action is impossible.

𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝗢𝗻𝗹𝘆 𝗠𝗮𝘁𝘁𝗲𝗿𝘀 𝗜𝗳 𝗜𝘁 𝗦𝗵𝗶𝗽𝘀
I bridge vision and execution by aligning stakeholders, shaping systems, and turning complex ideas into build-ready solutions.

When I’m not sketching solutions or refining interactions, you’ll find me painting, playing guitar, or spending time with my family here in Northern California. I’m driven by curiosity, creativity, and a focus on making complex experiences feel simple.

## Work Experience
### Lead UX / Product Designer @ Amdocs Studios (formerly Stellar Elements)
Jan 2021 – Jan 2026 | San Francisco Bay Area
Led UX and product design engagements for enterprise clients across logistics, telecom, finance, and learning platforms. Selected impact includes $5M+ revenue recovery and redesign strategy for enterprise platform workflows.

Product Highlights:  

FedEx Office
- Led UX for a mission-critical parcel management platform used across 100+ locations.
- Designed automated charge slip and pricing workflows, uncovering $5M+ in lost revenue.

T-Mobile
- Led workshops and content-blocking exercises to integrate an AI Digital Assistant.
- Mapped onboarding and daily workflows to guide feature updates and stakeholder decisions.

Cisco (Learning Experience)
- Defined unified UX strategy connecting Cisco.com and CiscoU.
- Improved discovery and navigation for training and certification content.

Vestis (formerly Aramark)
- Conducted full UX audit and designed responsive, rebranded patterns aligned with new enterprise design system.

Roslindale Medical & Dental Center
- Spearheaded a UX and content audit to define IA and navigation improvements, informed by competitive analysis and stakeholder alignment, for a patient-facing healthcare site.

Internal Growth & Innovation Pitch (Globe, AT&T)
- Led UX storytelling and prototyping for a future-focused “what if” concept used to pitch Amdocs Studio capabilities, creating profiles, presentation materials, and interactive prototypes to support sales-led growth conversations.

### Senior UX Designer @ Open Systems
Jan 2021 – Jan 2021 | San Francisco Bay Area
Hired as design support and  UI/UX council for the launch of the companies rebranding for their corporate site. This was a short term project.

### Senior UX / Product Designer @ JPMorganChase
Jan 2011 – Jan 2021 | San Francisco Bay Area
Led UX and product design across Chase.com’s digital ecosystem over 9 years, including payments, customer support, and brand systems, contributing to platforms processing 50M+ monthly transactions.

Key Highlights:

Chase.com Online Payments
- Unified 11 fragmented payment workflows (Bill Pay, P2P, Transfers, Activity) into a scalable system that became the foundation for Chase’s responsive payments platform, standardizing 14 products and contributing to a 30% increase in transaction volume

- Co-created the foundational component and pattern library for Chase's secure platform, a framework still recognizable in the product today.

- Drove alignment with senior leadership through weekly high-stakes design reviews with the SVP Head of Customer Experience, influencing product direction through critique, iteration, and persuasion.

Chase.com Customer Service Site
-Redesigned customer support and self-service experiences, introducing modular content patterns and “Helpful Tips” frameworks that improved discoverability and reduced user friction


Chase Auto
- Led design for co-branded campaigns and digital experiences (Aston Martin, Land Rover, Maserati), creating scalable templates and style guides aligned with Chase’s Masterbrand rebrand

Chase Innovation 
- Partnered with innovation teams to translate future-state concepts into visual prototypes and executive presentations, influencing strategic initiatives

Corporate Website (JPMC.com)
- When new leadership arrived with a mandate to modernize Chase's digital systems, designed the company's first responsive corporate website for JPMC.com, establishing a scalable magazine-style layout framework that became the foundation for corporate content delivery.

### Freelance Illustrator @ Children’s Learning Instinute at UTHealth
Jan 2018 – Jan 2019 | Austin, Texas Area
Created a collection of custom drawn color illustrations used on a KEA Vocabulary asset assignment to help children with learning needs with word recognition.

### Animation Marketing Artist for The SIMS @ Electronic Arts
Jan 2010 – Jan 2011 | Redwood Shores, CA
As a storyboard artist, I worked on SIMS related projects for commercials and promotional reels. This was a highly collaborative and fast-paced environment where post-production, project organization and the creative team ran lean & mean, and was always on time.

### Senior Designer  / Animator @ Disney Interactive Studios
Jan 2005 – Jan 2009 | Burbank, CA
This was an amazing team. We continually produced bold and innovative concepts for mobile content that shipped to both international and domestic markets. The content focused largely on animated GIFs and mobile game interfaces created to help support upcoming Disney/Pixar marketing campaigns. We also created episodic animated shorts, each week, using many of the characters found in the Disney family.

### 2D Animation Compositor / Department Manager @ Wild Brain Inc.
Jan 1997 – Jan 2001
While at Wild Brain I managed their 2D Ink & Paint / Camera division that produced the final renders for a large collection of TV series, commercials and feature films including: Anita Bomba, Nike, KFC, Cartoon Network & Coca-Cola.

### Designer/Animator @ 6 Foot 2 Productions
Jan 1994 – Jan 1996
•  Created original content and animated characters for digital animated children’s books.
•  Supplied production strategies and developed innovative painting techniques 
•  Clients included Learning Company, Broderbund; with titles such as Sheila Rae the Brave, Bernstein Bears and Bears At Work.


## Education
### Certificate in Web Design and Development
Bay Area Video Coalition (BAVC)

### Bachelors of Fine Arts in Illustration/Painting
Ringling College of Art and Design

### Certificate of Illustration in Illustration Program
The Art Institute of Southern California


## Contact & Social
- LinkedIn: https://linkedin.com/in/frankbarnhardt
- Portfolio: http://www.fbdesign.org

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Source: https://flows.cv/frankbarnhardt
JSON Resume: https://flows.cv/frankbarnhardt/resume.json
Last updated: 2026-04-13