Lead staff engineer in CorpTech

More to come!

As Ooyala’s SME on our core business systems (Salesforce (Vana HCM, Work.com), Zuora, Jira Integration), my primary function was to support business systems and process integration. During my tenure, Ooyala acquired two other companies and needed to merge these separate businesses into ours. In the end, we successfully consolidated 3 salesforce orgs into one, deprecated Zendesk and ServiceNow so that we were able to sell and support our customers from one full functioning instance of Salesforce (both sales and service cloud, and Marketo for marketing automation).

At that time, Ooyala was a small(ish) company (< 600 employees) and a lot of us wore many hats. My contributions came in the form of an SFDC Admin, architect, developer and product manager. Here are are just few of the things I was responsible for:

• Translating business requirements/use cases into technical specifications.

• Translating technical specifications into system solutions.

• Manage our business system roadmap and to maintain a prioritized product backlog.

• Manage relationships with C-level stakeholders.

Responsible for Rocket Lawyer's Salesforce instance. Primary focus was to translate business processes into systems solutions. This included the following:

Facilitated communication between key business stakeholders, end users, developers, QA, and deployment team.

Prepared system requirements including functional and technical specifications and workflow diagrams.

Assessed the impact of new and evolving initiatives on CRM data and our process flows.

Developed and maintained our Sales Cloud and Service Cloud implementations.

Configured and customized high-quality Force.com solutions to satisfy mission-critical business needs.

Performed system configurations to match business requirements.