Rapidly progressed from Personal Training Counselor to Personal Training Director, driving the strategic transformation of the Sunnyvale location, overseeing the hiring, training, and development of a team of 4 sales staff and 10 personal trainers. Established a new sales strategy, incorporated new training enhancements and implemented proven methodologies to maximize team performance.

• Cultivated a solid client base over five months, meeting with 50+ potential personal training clients each month to amass a sell rate of 25-35%, valued at an average of $2,800 per sale.

• Consistently exceed the district and nationwide closing rate and company sales goal of $20K per month, generating an average of $30K - $40K in personal training sales.

• Leveraged deep understanding of customer service delivery and consultative sales to develop a highly-skilled sales and personal training team, increasing the client retention rate, reducing training subscription cancellations from an average of $7K to $3K per month, and increasing team sales from $51K to $63K per month.

• As a server team member, increased concurrent user load capacity of the Node.js-based server powering Samsung Music in response to the rapidly growing application and expanding subscriber base.

• Created the full-stack MusicHub Content Management System (CMS), a web-based application utilized internally by the content development team to create playlist and radio stations for end-users and subscribers. The CMS consists of a web-based GUI, an application server back end, and DevOps deployment process.

• Collaborated with the Operations team to create and implement a software and database deployment process enabling content and playlists to be regularly updated for MusicHub users in more than 20 countries.

• Developed and introduced “AT&T Radio,” mSpot's white label personal radio program featuring local and genre radio programming and a last.Fm client, configured for 12-feature AT&T phones and later adapted for Android and Blackberry phones.

• Wrote and maintained back-end, PHP application server coding for AT&T Radio and Make-UR-Tones, and ported the “Make-UR-Tones” ringtone creator to over 30 featured phones on AT&T and Sprint.