# Frankie Mercedes > NYCPS Educator | Outbound Sales Pro | Social Impact Designer and Researcher | Mompreneur Location: New York, New York, United States Profile: https://flows.cv/frankiemercedes ## Work Experience ### Business Development Specialist @ HubSpot Jan 2023 – Jan 2024 ### UX Designer | AI Chat @ Worca Jan 2023 – Jan 2023 Completed a project-based learning experience via Harness Projects, learning UX design and working on a live UX Design brief for Worca. In this role, I successfully completed a UX project to design a prototype for Worca's portal. I collaborated with Steven Lin, Co-Founder & CEO of Worca along with my mentor and presented my final solution at the end of the 7 week program. ### UX Designer | Information Architecture @ iAccess Life Jan 2023 – Jan 2023 I completed a project-based learning experience via Harness Projects, learning UX design and working on a live UX Design brief for IAccess Life. In this role, I successfully completed a UX research project to deliver insights on IAccess Life's target audience. I collaborated with Sayeed Mehrjerdian, Co-Founder and Head of Product at IAccess Life along with my mentor and presented my findings and recommendations at the end of the 7 week program. ### UX Designer @ SodaSpeak Jan 2023 – Jan 2023 I completed a project-based learning experience via Harness Projects, learning UX design and working on a live UX Design brief for Sodaspeak. In this role I successfully completed a UX enhancement for the Sodaspeak's app. I collaborated with Nicky Chang, Founder of Sodaspeak, along with my mentor, and presented my final solution at the end of the 9 week program. ### Business Development Specialist @ CitizenLab Jan 2022 – Jan 2023 As a Business Development Representative, I seek new business opportunities for CitizenLab in the United States by reaching out to governments and developing relationships with potential customers. I am deeply convinced of the mission for more inclusive, participatory, and responsive public decision-making in the public sector. ### Account Executive @ SpotOn Jan 2021 – Jan 2022 | Tallahassee Metropolitan Area Whether you need simple mobile payment technology or a fully-integrated restaurant management system, I'll work with you to customize the right set of tools for your business. And as those needs evolve, and your business grows, I not only have the existing technology to support you, but are constantly innovating to help you future-proof your business. ### Visionary in Residence | User Research @ Wiggle Room App Jan 2020 – Jan 2021 Consulted on the strategic planning and direction for the company during a shift caused by the pandemic. Through design sprints, we launched and tested multiple “no-code” tech products and algorithms aimed at improving pain points for parents and providers in the process of acquiring child care in New York City during the pandemic. Led the communications and social media strategy for the soft launch of our products, which included drafting concepts and writing copy for press releases, Facebook ad campaigns, social media posts, websites, newsletters, and text marketing campaigns yielding over $100,000 of donations through our CareTogetherNYC platform and our first 100 users on our Care Finder platform. Drafted and collaborated on fundraising materials such as concept maps, presentations, and grant applications, leading to a successful fundraising round in 2021 yielding over $300,000 of project funding in 2021. ### Director Of Constituent Services @ New York State Senate Jan 2018 – Jan 2019 | Bronx, New York Runs district office operations s for progressive, freshman New York State Senator Alessandra Biaggi’s District Office. Hires, trains and manages district staff on handling constituent casework, meeting with constituents-- researching cases, contacting municipal and state agencies, service providers and resource centers on their behalf, making referrals, and notifying constituents of case resolution. Represents and accompanies the Senator at meetings and events across the district but primarily in the South Bronx. Shapes positions and advises the Senator on political matters and community concerns ensuring marginalized voices are centered in decisions regarding housing, land-use, transportation, pollution, homelessness, environmental justice, decriminalizing sex-work, (Not In My Back Yard) NIMBY-ism, etc. Plans district events and outreach ensuring presence across a multi-ethnic, multi-generational, and multicultural, geographically wide State Senate district of the Bronx and Westchester, liaising with other local elected officials, private and civic organizations and other constituents and community based organizations for turnout. ### UX Research Fellow, Blue Ridge Labs @ Robin Hood @ Robin Hood Jan 2018 – Jan 2018 | Greater New York City Area Framed the research agenda for Product Managers, UX Designers, and Developers as a topic area Expert Applied design thinking to create and iterate on products addressing needs of low income parents in weekly design sprints. Co-founded ORA (oratranslate.com) a mobile app addressing the language gap for low income immigrants; semi-finalist of the AcceliCity: Smart City Startups competition - Built networks and managed partnerships for ORA - Designed research, user testing and focus groups sessions - Consulted on design iterations - Led development and grant writing ### Communications and Advocacy Strategist @ Participatory Budgeting Project Jan 2017 – Jan 2017 | Brooklyn, NY Develop and maintain relationships with grassroots, social justice organizers to build awareness of PB in order to launch PB processes with strong community support. Trained 17 high school students from across New York City in community organizing and civic engagement methods by developing and delivering curriculum in collaboration with Coro New York Leadership Center. Founded Equity Committee with the board and staff members to advance internal diversity and equity intiatives. Increased social media followers by 25% annually through designing and executing a social media strategy engaging young, working class and minority audiences. Implemented advocacy pipeline (sales funnel) to organize and engage 2500 contacts using NationBuilder CRM with 30 – 60% email opens and 3 – 8% click through rate by designing segmented email communications and calls to action. ### Program Coordinator @ Participatory Budgeting Project Jan 2015 – Jan 2017 | Brooklyn, NY Launched volunteer management infrastructure engaging more than 5,000 New Yorkers using Powerbase CRM to send high engagement (20%+ click through rate) email updates and calls to action. Trained hundreds of New Yorkers in community organizing and participatory civic engagement methods by developing and delivering curriculum in English and Spanish. Managed relationship with the New York City Council’s Civic Engagement Division to deliver contract services that improved citywide civic engagement amongst immigrant, working class, and public housing resident populations. ### District Director @ New York City Council Jan 2014 – Jan 2015 | Office of Council Member Carlos Menchaca Engage non-English speaking Chinese and Latino immigrant communities on the issues of Police Brutality, Land Use, Housing Rights, and Education. Manage District Team that included Community Liaisons, Director of Organizing, Consultants, Interns, and Volunteers. Structure and supervise outreach strategies for local Participatory Budgeting campaign yielding the highest participation rate of 2014 with over 6,000 votes - two-thirds of which were cast on non-English ballots. Develop and implement Constituent Services protocols managing over 100 cases per month and providing resources to newly arrived immigrants. Communicate and advocate legislative and budget priorities. Establish and maintain effective relationships with Community Based Organizations, Community Boards, Precincts, and City Agencies. ### Community Organizer @ Working Families Party Jan 2012 – Jan 2013 | Brooklyn, NY Managed canvass operations for election campaigns and fundraising campaigns. Canvass Director for victorious George Latimer for State Senate campaign in 2012. Raised funds for campaigns to raise the minimum wage, oppose hydrofracking, and for campaign finance reform. Acted as interim Office Manager: vendor management, space organization, and administrative support. ## Education ### Master’s Degree in International Relations and Affairs The New School ### Bachelor’s Degree in Drama and Dramatics/Theatre Arts, General Southeastern University ## Contact & Social - LinkedIn: https://linkedin.com/in/rossannamercedes --- Source: https://flows.cv/frankiemercedes JSON Resume: https://flows.cv/frankiemercedes/resume.json Last updated: 2026-03-29