Served as a UX Designer for Chase Ultimate Rewards within the Design and Customer Experience (DCE) - Connected Commerce business line, enhancing user experiences across mobile and web platforms for both Chase Ultimate Rewards and Benefits products.

Collaborated with external co-brand partners, including United Airlines, Disney, Marriott, and Amazon, to optimize customer-facing rewards experiences and elevate brand interactions within the digital ecosystem.

Contributed within a dynamic, user-focused environment that prioritized feedback and data-driven insights, resulting in improved user satisfaction, increased engagement, and a higher conversion rate in alignment with the firm’s strategic goals.

Collaborated with stakeholders and the tech team to design effective interfaces for digital advertising and CRM systems, continually enhancing product functionality and user engagement by aligning with business needs and customer expectations.

Led the optimization of the design system by overhauling the style guide and developing standardized templates for layouts, patterns, and common components, which became essential resources for the UX and product teams.

Conducted user testing sessions with major clients, including NBC, FOX, Sinclair, and STAQ, gathering valuable feedback and partnering with the product strategy team to produce detailed reports that guided strategic improvements.

Facilitated process improvements by fostering collaboration within the team and ensuring alignment in QUAD. Significantly enhanced team efficiency by introducing onboarding guides and streamlining workflows for new designers.

Gained valuable experience working alongside the marketing team to strategize the redesign of the company website, identifying improvement opportunities and refining design requests to enhance functionality and user flow.

Developed a high-fidelity website prototype in Sketch and Photoshop, designing cohesive color themes, layouts, motion effects, and interactions that aligned with the company’s branding.

Contributed to the visual identity by designing marketing materials, such as PPT templates, brochures, and promotional items, while also elevating brand assets, including letterhead and business cards.

Assisted in creating a New Year's advertisement displayed on Times Square’s digital screen, showcasing the company’s brand on a high-profile platform.

Quickly adapted to the Roomster team’s workflow, creating motion prototypes for the mobile app using Principle and Adobe After Effects, enhancing user interactions and engagement.

Collaborated closely with the product lead and developers on the UX design for Roomster 2.0, contributing wireframes and prototype screens in Sketch and Figma to support a seamless app update.

Participated in the website redesign using Squarespace, resolving hierarchy issues and establishing a refreshed visual theme, strengthening the brand’s digital presence.

Collaborated with the design team to create interfaces for a web evaluation system, designing in Photoshop within a Windows environment to meet project specifications.

Independently developed the interface for a high-profile Q1 project, tailoring designs for clients such as Ford, the U.S. Air Force, and Workday.

Conducted independent research on responsive display design, producing a comprehensive set of templates optimized for various device sizes, from mobile to FHD.

Supported the marketing team on user research initiatives and created sales pitches, gaining valuable insights into user needs and marketing strategies.