# Frannie Laks

> Sr. Product Designer

Location: Brooklyn, New York, United States
Profile: https://flows.cv/frannie

With a decade in product and UX design, I’ve helped teams turn ambiguity into clear, usable experiences that people trust and understand. I work in tight partnership with engineering and product to deliver solutions that make sense, scale well, and support real business and user needs.

## Work Experience
### Senior Product Designer @ Smartling
Jan 2020 – Present | New York, New York, United States
Lead end-to-end UX for platform-wide features and AI-powered experiences across Smartling’s enterprise localization ecosystem.

### Product Designer @ Orion Innovation
Jan 2018 – Jan 2020 | Greater New York City Area
Digital Transformation: Solved complex user and business problems for financial and professional sports industries. Clients included: NHL, MLB, NFL, and leading financial services firms

### UX Researcher @ ClassPass
Jan 2018 – Jan 2018 | Greater New York City Area
Discovery & Strategy: Planned and executed a mixed methods persona study to inform a comprehensive theory for the ClassPass user experience. (Contract)

### UX Researcher @ TodayTix
Jan 2017 – Jan 2017 | New York, NY
Lean UX research to improve operational efficiency: Conducted a research sprint to uncover and prioritize areas of opportunity for the redesign of TodayTix's internal and partner-facing content management system. (Contract)

### Senior Project Manager @ Lost Bird, Inc.
Jan 2012 – Jan 2017 | New York City
Managed several local and national initiatives for this environmental nonprofit. Designed and maintained websites for various company initiatives.

### Series Associate Producer @ PBS
Jan 2008 – Jan 2012 | New York, New York, United States
Research and production for the PBS shows NOVA, NOVA scienceNOW and History Detectives.


## Education
### BA in Cultural Anthropology
University of Michigan

### User Experience Design
General Assembly


## Contact & Social
- LinkedIn: https://linkedin.com/in/franlaks

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Source: https://flows.cv/frannie
JSON Resume: https://flows.cv/frannie/resume.json
Last updated: 2026-02-23