• Create content explaining Slack’s new features and how to use them to get the most out of Slack.

• Develop guides for new users full of useful tips and tricks.

• Create meaningful user experiences and editorial content on the Google Play Games Store

• Consult on content design and product marketing strategy across devices, platforms, and user journeys

• Lead editorial strategy for 12 global campaigns focused on driving spend, supporting DEI

initiatives, and making the Play Store a fresh, timely, and relevant destination

• Designed a streamlined intake process to support 80+cross-functional stakeholders to support business goals with engagement content

• Manage an operational team to ensure flawless execution of high-quality content, including program managers, UX designers, and copywriters

• -Collaborated with cross-functional teams to define, design, and ship new software features for a

community building and communication platform

• -Worked closely with product and design team to maintain roadmap and document requirements

for the development team

• -Write product requirements for three platforms (Web, iOS, Android) focused on usability and

end-user satisfaction

• -Planned and conducted qualitative and quantitative UX research with end users and functional buyers

• -Led ideation and implementation of messaging and product marketing working groups

• -Managed customer knowledge base and led live trainings for new feature demos

• -Plan, produce, and promote a wide array of editorial content for web and mobile to include ratings, reviews, curated lists, email newsletters, and advice articles around media, technology, and digital citizenship

• -Collaborate closely with editorial, business development, and product/engineering teams on tracking and auditing site metadata, analyzing user behavior, and curating positive user experiences

• -Developed a system for identifying and acting on trending topics related to youth audiences, media, and technology to inform communications and marketing content strategy teams

• -Write a digestible, informative, and engaging daily trend report for cross-organizational teams

• -Write & edit thought-provoking editorial guides targeted at parental consumer audiences covering emerging relevant platforms and social media utilized by their children

• -Analyzed metadata and micro-copy to improve UX and SEO

• -Advocated for clearer, more inclusive Community Guidelines

• -Worked closely with members of the editorial, business development, and product teams to optimize all aspects of site metadata management

• -Used web-based content management system to add and maintain the ID numbers (and other identifiers) used for title matching the Common Sense review database with those of multiple content partners

• -Troubleshooted any/all partner-related data-matching issues

• -Uploaded and optimized review page product images (posters, stills, screenshots, etc.)

• -Created product nodes for upcoming reviews by pre-loading metadata (including but not limited to product title, release date, actor names, industry rating information, images, etc.) into Common Sense Media's web-based content management system

• -Additional data-entry / website update projects as needed