Overhauled the internal documentation tooling, streamlining workflows and improving accessibility and usability for team members. Redesigned parts of the user interface (UI) to enhance user experience. Contributed to development of new SIP/Radio lines management application. Worked on FreeBSD ports updates, creating and updating package builds when needed. Contributed to a variety of additional tasks, being flexible when doing so.

Contributed to the development of the CloudID product by updating data analytics tooling to provide actionable information on customer data.Built a Twitter bot to scrape customer feedback on CloudID and deliver insights to the marketing team.