• Wearables Core UX & Inputs team

• Led in-depth interviews with early access users of Neural Handwriting, a novel input method, which demonstrated critical pain points and opportunities that informed product engagement strategy and GA launch timeline

• Led foundational usability study on notification content and delivery for next-generation smart glasses, informing product strategy and feature prioritization

• Led foundational in-lab user research shaping hardware decision for the next-generation of smartglasses

• Led zero-to-one product development for new generative AI assistant, facilitating discovery, roadmap creation, and value testing, resulting in $1.25M annual revenue savings.

• Directed two technical teams to build and deploy AI solutions, aligning technical execution with business goals and ethical AI principles.

• Developed and executed discovery research sessions, strategic vision and roadmap development for Quote to Cash (Q2C) automation initiative, projected to yield $1M in productivity savings annually.

• Led the Explainability team overseeing 11 cross-functional team members in the Design for AI Guild, developing new UX research methods that support AI ethics by improving the explainability, transparency and responsible design for AI product teams across IBM.

• Led AskIBM, generative AI research initiative to develop and measure key productivity impact metrics for virtual assistant reaching 300,000+ users, in collaboration with design, data science and software development teams.

• Developed the first set of generative AI principles for designing responsible AI products in collaboration with the IBM Research HCAI team, published at CHI 2024 and was awarded an IBM Research Accomplishment award.

• Led the Explainability team in the Design for AI Guild (overseeing 11 cross-functional team members) to develop new UX research methods that improve the explainability, transparency and responsible design for AI product teams across IBM.

• Developed, launched and analyzed a large-scale IBM Workplace Impact Survey to ~35,000 employees showing a 3-point increase in job satisfaction, informing executive-level direction for the CIO internal strategy.

• Led UX research for Unity, a key strategic initiative in the CIO to improve Agile ways of working and UX practices across teams, resulting in a 300% increase in user base from product launch to sunset.

• Managed 16 researchers in the Human-Computer Interaction Lab and mentored junior research assistants, design and software development students, resulting in 3 academic research publications at top human-computer interaction conferences.

• Led research team to analyze the impacts of social media on student mental health during COVID-19, developing, monitoring and analyzing a survey that reached over 1200+ participants across 27 universities, published at CSCW 2022.

• Developed a technical web app supporting mental health research through private messaging data, collaborating with a cross-functional team of scientists, clinicians, researchers, and software developers.

• Conducted large-scale (1000+ participants) survey to understand general smartphone camera perception, then prepped a qualitative focus group to gain deeper strategic insight into camera user behavior

• Based on the research, designed and prototyped interface recommendations to improve camera engagement, impacting 1.38 billion users with Samsung smartphones

• Additional details of this project is under NDA and cannot be shared publicly