At Simplr, I design and develop features as part of our automation and applied AI initiatives in the customer experience space. I bridge the gap between our core platform and automation teams to increase visibility of automation features as well as mentor team members joining these initiatives. I lead the implementation of new LLM features that have increased sales conversion rates for customers, added support for multimodal experiences and introduced e-commerce and troubleshooting experiences in our chatbot.

Led the architecture, design and development of Knightley’s SaaS platform connecting early-stage founders & investors. I managed the product roadmap and transitioned the team to a customer-led development process that led to improvements in key product areas like onboarding and increased conversion rates and engagement.

Focused on modernizing scheduling & biometrics systems across 3 different business lines for a federal agency to handle 32,000+ requests per day. I contributed to development of a component library used by our 80 person team to standardize the user experience. I collaborated with a team of designers and developers to improve workflows & improve request processing times.

(Exited to Snap) Focused primarily on development of the main product Dashboard using React, GraphQL & Firebase. Spent significant time leading product vision and worked closely with our CTO and Designer to design and implement concepts and conduct user studies. Additionally, worked with the CEO & CTO to develop workflows for incorporating R&D projects into the product and managed hiring responsibilities for our product team.

Developed a wearable human computer interface. Technical lead for physical product design, electronics prototyping and embedded software development and companion apps.