Account: MGM Resorts International (Hospitality Technology within Technology, Digital & Data organization)

Freelance / contract project and program management in brand strategy, creative/design, and product.

‣ Clients: Live Nation, MGM Resorts International, Uber, Uber Eats, WeWork, College Track, Nextdoor, Headspace, Gopuff, Dave, Condé Nast, Good Developments Group

‣ Agencies: Blurr Bureau, TwentyFirstCenturyBrand

Supported programs for the 4 Business Org teams (Business Development, Communications, Corporate Development and Gopuff Ads) under leadership of SVP, Business & Chief of Staff, SVP Business

Gopuff is the go-to CPG instant commerce platform, fulfilling consumers’ evolving, everyday needs. With an unmatched assortment that includes cleaning and home products, medicine, pet care, office supplies, beauty and wellness items, baby products, food and drinks, local brands, as well as alcohol and fresh prepared food in some markets, Gopuff brings a unique, reliable and magical experience to customers around the world.

Managed the Trips and MarTech program portfolios within MGM’s Technology, Digital & Data COE, leading program efforts that ranged from product feature enhancements to enterprise product implementation.

‣ Led program management of ‘Trips’ consumer product portfolio through the MVP launch and UI redesign, achieving a 4% increase in app usage and 90% repeat rate.

‣ Improved cross-functional communication and production efficiency by revamping team’s Design, Research & Analytics processes & restructuring Figma/Zeplin repos.

‣ Built MarTech team & program foundation, launching Content Personalization proof of concept, Headless CMS Integration, and new DAM implementation.

‣ Established best-in-class documentation frameworks in Confluence & Jira.

‣ Managed development and improvement of Biweekly Product & Program Reviews for business executives across 5 COEs (TDD, Digital, Commercial, Gaming, and IT) to analyze priorities and impact.

‣ Operated at both a strategic and tactical level in partnership with business stakeholders in Digital, Commercial, Gaming, and IT.