# Gabriel Song > Backend Software Engineer. I deeply care about product and making customers happy. Location: San Francisco, California, United States Profile: https://flows.cv/gabrielsong I am an experienced software engineer with expertise in backend services, product management, and API development. My primary stack is node.js, JavaScript, Typescript, and SQL. I have delivered successful products with high-quality designs built for robustness and adequate for the project's scale and scope. I differentiate myself by my obsession in solving the customer's problem. ## Work Experience ### Software Engineer @ Augment Jan 2025 – Present | San Francisco, California, United States ### Software Engineer @ Flexport Jan 2024 – Jan 2025 | San Francisco, California, United States ### Software Engineer @ Prive Jan 2024 – Jan 2024 | San Francisco, California, United States ### Software Engineer @ Shopify Jan 2022 – Jan 2023 Led mission-critical projects at Shopify Logistics (Shopify acquired Deliverr). I helped several product and engineering leaders meet their delivery goals. • Started the API Platform team, where I created the API Sandbox and mock warehouse management system to enable developers test APIs without moving physical goods. API was used by Shopify Logistics' largest merchants and generated $130M in annualized revenue. • Built integration between the Deliverr Fulfillment Network and the Shop Promise platform to enable fast delivery badges at checkout, increasing fast delivery order volume by 380% and boosting purchase conversion by 25%. • Operationalized alarms and improved the on-call process by adding events throughout critical code paths and building metric filters connected to our emergency response systems, reducing the production incident response SLA misses from 20% to 3%. ### Software Engineer @ Deliverr Inc. Jan 2020 – Jan 2022 | San Francisco, California, United States Deliverr empowers online businesses with a full suite of logistics solutions such as freight, fulfillment, and returns. Developed application backends using distributed message queues, relational databases, key value stores, distributed caches, and serverless architectures. • Improved the peak performance of external integrations by clearing high-traffic bottlenecks • Delivered features that reduced claims and increased customer revenue, with 100% adoption • Empowered sales and support teams with no-code tools making them hyper-productive ### Product Manager, Platform @ Zeus Jan 2019 – Jan 2019 | San Francisco, California, United States Zeus mission is to make it easier for people to live wherever opportunity takes them. Led the platform engineering team in building the software tools that drive the operations of converting leased apartments, condos, and houses into ready-to-live (and remote work) homes. ### General Manager @ LiveNeighborly Jan 2018 – Jan 2018 | San Francisco, California, United States LiveNeighborly is an online platform for home services that connects verified local service providers with the homeowner and allows homeowners to manage the service remotely. As Head of Product, I was responsible of setting the product vision, defining the roadmap, and shipping new product features to customers and suppliers. As GM, I was responsible for owning the company P&L and and making the right strategic decisions to drive the success of the company. Results: • Led product strategy and implementation of monthly subscription billing, grew gross margins by 192% • Revamped first booking experience, led to an increase in happiness, retention, and LTV by 16% • Launched dedicated partners, a 1:1 demand <> supply matching system, reduced booking cancelations by 50% ### Head of Supply Growth @ LiveNeighborly Jan 2016 – Jan 2018 | San Francisco, California, United States Led a team of engineers and designers to ship products that had a deep impact in user experience, revenue, and company goals. • Built and launched the Android app for suppliers • Helped evolve CLI planner into a human-in-the-loop visual planning & scheduling engine • Designed and instrumented analytics: schema, events, and tools • Helped Growth and Operations in selecting, implementing, and configuring their tech stacks Analytics stack: Segment (infra), Amplitude (analytics), BigQuery (warehouse) Product stack: Twilio, Drip, Intercom, Zendesk, SendGrid, Fabric, Slack Other important contributions are listed below. • Built the supply-side model, acquired high quality partners in every city and built automations • Launched "Smarter Gardening", the first home service app to run on LiveNeighborly • Enforced service quality standards leading to an average 80% satisfaction rate during beta • Set supplier retention strategies derived from true labor rates for each locale • Negotiated a new type of general liability insurance policy for our platform model • Defined the legal framework and policies for suppliers to comply with state regulations ### Growth @ Open Motors Jan 2016 – Jan 2016 | Palo Alto, California, United States During Y Combinator, I worked directly with the CEO to productize and automate marketing and sales funnels with the goal of increasing acquisition and activation metrics. Results: • Built automations for the marketing and sales funnels, increasing lead conversion by 100% • Established technical webinars to educate and engage our leads, increasing deal flow by 50% • Built webapp integrations and optimized landing pages using A/B testing tools to improve messaging and positioning ### User Success @ Salesforce Jan 2014 – Jan 2015 | Palo Alto, California, United States Original member of the RelateIQ team, acquired by Salesforce in 2014. Led the Customer Support team during leadership transitions, org restructuring, and integration into Salesforce Sales Cloud. Product Owner of internal tools and dashboards used by customer support and customer success teams. Product • Worked with Eng to ship internal apps that enhanced our support system with backend data • Built and deployed support, community, and tracking tools for the Customer Success team • Partnered with Marketing to provide prioritized recommendations to the product roadmap Leadership • Trained and mentored new hires and new analysts to build future leaders in the team • Started a customer support rotational program for engineers, building a culture of empathy • Built SQL dashboards for sales and product orgs, to empower data-driven communications • Implemented new processes and workflows that resulted in 200% gains in team productivity ## Education ### Bachelor of Science UC San Diego ## Contact & Social - LinkedIn: https://linkedin.com/in/gabrielsong --- Source: https://flows.cv/gabrielsong JSON Resume: https://flows.cv/gabrielsong/resume.json Last updated: 2026-04-10