Led the vision and framework for agentic AI-driven troubleshooting, enabling AI to explore safely through design principles and guardrails — driving 30% adoption and 97% positive sentiment, and resulting in 2 pending U.S. design patent filings.

Owned support experiences across the platform, mentoring a global team of 60 designers through weekly 1:1s and aligning cross-functionally with leadership to accelerate velocity and adoption.

Built foundational design practices that led to a strong design culture ahead of a successful IPO and growth beyond $1B ARR—defining core SaaS flows and making design a key driver of customer choice.

Partnered with founders and the VP of Engineering to shape core product value—designing from the ground up to increase dev and QA engagement through intuitive change-based testing that blocks untested code and surfaces release risk. Role concluded due to relocation to the U.S.

Led UX for functional testing and customer monitoring platforms for the UK’s largest tech company ($4.5B revenue).

Shaped the HP → HPE design evolution, establishing new design vision and guidelines that elevated process and quality across 100+ products.

End-to-end design of Math and ELA educational widgets for a global product.