IT System Rollouts & UAT | 20+ Global Systems
Strategic Liaison: Served as the sole local link between Mongolia and global HQ for 20+ platform deployments including Oracle ERP and CRM.
UAT Execution: Personally executed test cases and trained teams on procedures to identify blockers before go live.
Business Impact: Prevented post launch downtime and ensured 100% staff proficiency through localized training materials.
Retention Strategy | 52% to 92% Annual Renewal
National Initiative: Co led a retention strategy by segmenting a 10,000+ member base by activity level.
Growth Results: Increased annual membership renewal from 52% to 92% over two years.
Business Impact: Stabilized long term market revenue and significantly increased brand loyalty.
Team Leadership & People Development
Team Management: Built and led a 10 person member services team including all hiring and onboarding.
Training Delivery: Designed and delivered programs for audiences from 10 to 1,000+ participants.
Business Impact: Established a high performing culture that consistently exceeded regional KPI and CSAT targets.
Member Operations & Vendor Management
Operational Excellence: Oversaw 60,000+ annual contacts while maintaining 95% CSAT and 90% First Call Resolution.
3PL Accountability: Audited vendor partners in Ulaanbaatar and Erdenet to ensure global Gold Standard service.
Business Impact: Ensured 100% regulatory compliance and zero errors in distributor compensation records.
Reporting & Stakeholder Management
Executive Insights: Presented weekly KPI dashboards to the VP and senior management to guide regional strategy.
Large Scale Events: Managed logistics for 10+ annual local events with up to 3,000 attendees.
Business Impact: Drove national sales growth and strengthened the distributor community through successful rollouts.
