⦁ Hands-on experience in Azure and AWS infrastructure provisioning

⦁ Worked with AKS and EKS for container orchestration and application management

⦁ Built and maintained CI/CD pipelines to automate build and deployment processes

⦁ Managed application deployments across multiple environments

⦁ Provided production support for multiple applications, including monitoring and issue resolution

⦁ Assisted in troubleshooting, incident handling, and ensuring application stability

⦁ Collaborated with cross-functional teams to support reliable and scalable cloud operations

⦁ Continuously learning and implementing DevOps and cloud best practices

• Provisioned and managed cloud resources on AWS, including EC2 instances and S3 buckets.

• Collaborating with users to resolve project-related issues, ensuring effective communication and timely solutions to maintain project continuity and meet objectives.

• Handled incidents, service requests, and change requests, adhering to strict SLA timelines.

• Providing on-call support to teams and clients, with a focus on delivering excellent customer service and maintaining high satisfaction for weekly activities.

• Collaborated with development and operations teams to support infrastructure deployment and updates.

• Documented configurations, processes, and standard operating procedures for infrastructure management.

• Stayed current with the latest updates in cloud technology to optimize processes.

• Managed infrastructure comprising 2,300 servers across VMware ESX 5.1 & 6.5 and physical servers in US/UK data centers.

• Migrated servers from VMware 4.1 to 5.1, including V2V and P2V migrations using VMware vCenter Converter Standalone.

• Extensively utilized VMware Update Manager for host upgrades and patching.

• Deployed and cloned virtual servers and created vSwitches and port groups for various environments.

• Executed patching activities using HCL BigFix and Ivanti weekly.

• Provided L2-level server support, troubleshooting complex issues at the Windows level.

• Conducted proactive hardware maintenance for physical servers and ESXi hosts.

• Handled server migrations, decommissioning old servers after data transfer.

• Monitored and troubleshot Symantec Veritas and MS Clusters.

• Managed AD, DNS, DHCP, and Symantec Endpoint Protection Manager.

• Provided on-call support for P1 (Sev1) and P2 (Sev2) incidents, producing various reports including patch status, server health, and disk remediation.

• Leveraged Microsoft Azure to provision and manage Azure App Services, Virtual Machines, Blob Storage, and Azure Functions.

• Used Azure Resource Manager (ARM) templates for Infrastructure as Code (IaC) deployments, improving efficiency and reducing errors.

• Managed Azure security features such as RBAC and NSGs, optimizing performance through Azure Monitor and Application Insights.

• Contributed to multi-cloud integrations and ensured compliance with security standards across cloud resources.