# Garima Choudhary > Software Engineer Location: San Francisco Bay Area, United States Profile: https://flows.cv/garimachoudhary My journey began in the world of Software Engineering, equipping me with a deep understanding of the intricacies of technology. Today, I leverage this background to inform and drive strategic product development initiatives. I thrive on turning complex technical insights into actionable plans, ensuring that each product not only meets but exceeds user expectations. I bring a unique blend of technical expertise and strategic vision to steer product development towards excellence. Throughout my career, I have consistently delivered cutting-edge software solutions while fostering collaboration across diverse teams. I thrive in cross-functional environments, cultivating strong relationships with stakeholders and team members alike. I embrace agile methodologies, employing a dynamic approach to project management that ensures adaptability and responsiveness to the evolving needs of both the market and users. I am passionate about the intersection of technology and user-centric design. If you're seeking a results-driven experienced Software Engineer or a Product Manager who can navigate the complexities of product development while keeping user satisfaction at the forefront, let's connect. Together, we can shape innovative solutions that make a lasting impact. ## Work Experience ### Software Engineer @ IBM Jan 2024 – Present ### Student Ambassador @ Microsoft Jan 2022 – Jan 2023 ### Customer Success Manager @ Northeastern University Information Technology Services Jan 2022 – Jan 2023 | Boston, Massachusetts, United States • Assisted technical support (via calls and onsite) for 800+ customers with 96% customer satisfaction • Trained 30 CxT students for improving communication as a part of staff development resulting in increasing overall customer satisfaction by 15% ### Customer Experience Technician @ Northeastern University Information Technology Services Jan 2021 – Jan 2022 | Boston, Massachusetts, United States • Interact with 450+ customers by telephone, increasing resolution time by 70% (in under 4 months) • Reduce customer handling time to an average of 2 mins/customer with a rating of 4.9/5 on ServiceNow • Assist faculty, students, staff, and parents with varied technical difficulties faced on-premise or remotely ### Software Engineer @ Intel Corporation Jan 2022 – Jan 2023 | Boston, Massachusetts, United States • Implemented an innovative data pipeline solution to enhance the visualization of logs, using ELK stack (Elasticsearch, Logstash, and Kibana) with Docker empowering teams to make data-driven decisions efficiently • Automated log handling processes and resolved existing pain points for improved operational efficiency by 15% • Collaborated closely with 3 teams to design and implement grok patterns, seamlessly integrating the pipeline into the system. Demonstrated strong teamwork, and communication skills to ensure a smooth and cohesive implementation process ### Software Engineer @ Tata Consultancy Services Jan 2019 – Jan 2021 | Mumbai, Maharashtra, India • Developed an AI cognitive network product IGNIO for Digitate by collaborating with an Agile team of 500+ members • Worked independently on the product analysis to filter the noisy data up to 97% and form structured data using RESTful API • Communicated with clients and resolved the issues on the product using programming languages like Java, J2EE, Spring Boot • ExecutedETL processing, microservices, operated on extensive enhanced and data analysis databases like HBase, Postgres • Refactored existing code with efficient algorithms and fixed 70+ bugs enhancing the performance of the application by 50% • Enhanced knowledge of algorithms, and data structures by building a predictive analysis feature for the product ### Software Engineer @ PV LUMENS LLP Jan 2018 – Jan 2018 | Mumbai, Maharashtra, India • Designed and constructed a website for Elmack Engg Services, a sister company of PV Lumens using ZOHO Sheets • Maintained the product list for the organization's website, enabling vendors to get real-time availability of the products • Collaborated with cross-functional teams to accumulate data information and used it for visualization in MS Excel • Generated and analyzed business reports using CRM to monitor the profit and number of leads generated ## Education ### Master of Science in Information Systems Northeastern University ### Bachelor of Engineering - BE in Computer Science Thakur College of Engineering & Technology ### Kishinchand Chellaram College of Arts Commerce and Science ## Contact & Social - LinkedIn: https://linkedin.com/in/choudharygarima --- Source: https://flows.cv/garimachoudhary JSON Resume: https://flows.cv/garimachoudhary/resume.json Last updated: 2026-04-05